Service Advisor

Job Description

Job Description

Walker Automotive is a family owned business, committed to always achieving the level of satisfaction that exceeds all customer expectations at our BMW, Mercedes-Benz  GMC, Chrysler Dodge Jeep Ram, Honda, Kia and Toyota locations. We proudly serve the Alexandria, Leesville, Pineville, Avoyelles Parish and the heart of Central Louisiana. Walker Automotive of Alexandria was founded in 1919 and for four generations has been setting standards for excellence.

We have earned numerous awards for innovative leadership and have been recognized locally as the first annual winner of the Better Business Bureau's National Torch Award for Marketplace Ethics. We provide continuous online and hands-on training for all positions, a fantastic culture with monthly cook-outs and fishing tournaments and opportunities for advancement which will help you grow at Walker Automotive!

Summary

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers.  By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. 

Benefits:

• Excellent bonus plan
• Potential relocation bonus - depending on experience
• Excellent Medical, Dental, Vision options
• 401K 
• Life insurance
• Career Growth
• Employee Discounts
• Paid Training

Responsibilities

• Greet every service customer in a friendly, professional and courteous manner
• Acknowledge every service customer within 10 seconds after entering service aisle or waiting in driveway
• Use prescribed service tools in a manner that will increase customer satisfaction and service sales
• Menus must be presented to each customer
• Determine customer’s repair needs through a series of “open ended” questions and write a repair order to correct customer’s concerns
• Check each vehicle that arrives for service for open recalls
• Keep customers appraised as to progress or completion of repairs
• Prepare and track all repair orders written on a daily basis.
• On occasion solicit repair approval with extended warranty companies
• Perform “active delivery” with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer’s level of satisfaction, informing customer about CSI survey and exceeding his/her expectations of the service visit
• Calculate all non-warranty/extended warranty repair estimates
• Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
• Answer phones promptly and in a courteous manner
• Offer customers shuttle service to work/home
• Shuttle vehicles from bullpen to service aisle for customer pick up
• Schedule and monitor progress of sublet repairs, if necessary
• Conduct research (vehicle history) and “call backs” from automated phone system
• Perform all other duties as assigned

Qualifications

• At least one year of experience in an automotive repair facility
• General mechanical skills
• Excellent communication skills both in writing and in person
• Excellent Customer Service 
• Professional personal appearance

Hours: Monday-Friday 7:30am-5:30pm