Banking Center Operations Coordinator

Weekly Scheduled Hours: Monday through Friday, 8:30 AM to 5:15 PM; Saturday 8:30 AM to 1:15 PM Location Onsite listed in the posting Summary Provides supervision and support to tellers to ensure staff delivers maximum customer service in a professional manner. Monitors and trains transactional processing staff to support bank marketing efforts and cross‑sell products. Responsible for ensuring compliance of all policies and procedures affecting day‑to‑day operations. Performs related duties as required to assist in achieving banking center goals. Provides quality, accurate, and timely customer service involving daily processing of financial transactions in a retail environment. Essential Duties and Responsibilities Operational Efficiency Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. Process client transactions accurately and efficiently and use sound judgment when providing approvals and overrides to safeguard against fraud and errors. Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. Mitigate the bank’s risk as outlined in the compliance and risk management section below including assisting with cash audits and ensuring accurate record retention. Compliance and Risk Management Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics. Lead the operational performance of the banking center through maintaining control over key risk areas of the center, including tellers’ difference, operational losses, and audit control procedures, resolution of out‑of‑balance conditions, compliance, and quarterly and annual audit functions. Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. Control the inventory of cash, official checks and personal money orders through dual control. Client Experience Lead the client experience efforts of the banking center, including delivering excellent client experiences consistently and promptly resolving client issues effectively. Ensure an excellent overall client experience by assisting clients with select service needs. Responsible for ensuring proper control and maximum efficiency in transactional processing. Provide transactional processing support to keep client wait times to a minimum. Enhance individual knowledge to better serve clients by attending relevant sales, service and product knowledge meetings, training classes, and web‑based learning. Sales and Service Cross‑sell and make referrals to bank partners to generate new business and deepen existing client relationships. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Team Management Maintain workflow and handle scheduling associates supporting financial transactions. Observe, coach, and lead the transactional processing team to ensure all strategic initiatives are executed effectively. Assist in evaluating employee performance and counseling when needed. Assist in determining and satisfying training needs and establish performance plans. Conduct meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff. Assist in conducting meetings to promote sales, product knowledge, and client service. Perform all other job related duties as assigned. Qualifications High school diploma or GED required; bachelor's degree preferred and 2‑5 years of experience or equivalent combination of education and experience. Computer and Office Equipment Skills Microsoft Office suite Benefit Highlights Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match More — FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits #J-18808-Ljbffr