Administrative Assistant - Part Time

Job Title: Customer Service Coordinator - Idealease

Job Description:

Looking for a long-term career in a high-demand industry with a great career path for growth? We are offering an opportunity for a Customer Service Coordinator to join our team.

RWC International is a proven leader in the truck and bus service and repair industry. RWC is a family-owned company that cares, and we offer competitive wages, a flexible schedule, paid time off & holidays, and a 401k match.

We're looking for an organized, customer-focused team member to serve as the first point of contact for our rental, lease, and contracted maintenance customers. This role is ideal for someone who enjoys administrative work, thrives on staying organized, and takes pride in providing excellent service.

Part-time position, 7:30am-12:30pm preferred.

Responsibilities:

• Greet and assist rental, lease, and contracted maintenance customers via phone, email, and in person, serving as a key point of contact for the office
• Answer incoming calls and route inquiries appropriately
• Book truck rental reservations for commercial customers
• Assist with processing shop repair orders
• Assist with management of customer insurance documentation
• Maintain and file all paperwork, including DOT records, in proper chronological order to ensure ongoing fleet compliance
• Assist with scheduling maintenance appointments with customers for their fleet vehicles
• Conduct inbound/outbound inspections of trucks
• Other administrative duties as assigned

Qualifications:

• Neat, organized, and detail-oriented, especially with filing and recordkeeping
• Excellent verbal and written communication skills
• Self-motivated and professional demeanor
• Strong team player with a dedication to customer and service excellence
• Proficient with Microsoft Word, Excel, Outlook, and Google Apps (including Sheets)
• Able to learn and consistently follow DOT, maintenance, and administrative procedures
• High school diploma or equivalent required
• Valid driver's license required

RWC Group is an Equal Opportunity Employer M/F/V/H. This posting is intended to provide a general overview of the position. A complete job description, including essential duties, and qualifications is available and will be provided to candidates during the selection process.