Customer Service Associate 8AM-5PM

Customer Service Associate 8AM-5PM

Charlotte, NC, USA

20.00-20.50 per hour DOE

Hourly

Full Time

Eligible for: PTO (Vacation, Sick, and Holiday), Medical, Dental, Vision Insurance, 401k, and more!

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Overview

Job Summary

We are seeking a detail-oriented and customer-focused Mail Services & Customer Support Associate to join our team. This role provides support for Interoffice Mail operations and the eSO (Electronic Shipping Option) product. The ideal candidate will have strong problem-solving skills, the ability to work with multiple systems, and a background in customer service.

Key Responsibilities

• Provide support to Interoffice Mail and the eSO (Electronic Shipping Option) product by handling internal customer inquiries via toll free number and department e-mail to include receipt and delivery inquiries, mailing inquiries or concerns, eSO general system and navigational inquiries and general requests for information.
• Perform research to re-direct incoming mail that cannot be sorted out for distribution based on insufficient information (incomplete or invalid mail address code)
• Image, log and redirect complaints and negotiable items adhering to risk controls
• Produce reports and perform root cause analysis of issues

Qualifications

• Strong analytical skills with high attention to detail and accuracy
• Good verbal, written, and interpersonal communication skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to adapt and adjust to change
• 1+ year of customer service experience
• Experience in researching customer inquiries
• Solid PC skills to include mainframe applications, Outlook, Excel, Word
• Comfortable working in a warehouse environment and wearing company issued uniform shirt
• Must be able to lift up to 50lbs