IT Support Specialist

Job Description

Job Description

AMVAC

With over 50 years of experience, American Vanguard Corporation (NYSE: AVD) is a U.S.-based, global provider of technology solutions for agriculture and related industries. We help growers increase yields, protect crops, and address today’s challenges through sustainable, science-driven innovation. Our portfolio includes trusted crop protection products, nutrient management tools, and advanced delivery systems.

Serving a wide range of crops - from corn and soybeans to vegetables and specialty crops - we are committed to environmental stewardship, responsible practices, and meaningful partnerships. At American Vanguard, we’re advancing agriculture through innovation, sustainability, and real-world results.

AMVAC has a new opportunity for an IT Support Specialist at the Axis, Alabama plant who will be responsible for providing advanced technical support to end users and maintaining the reliability of workplace technology. This role supports desktops, laptops, mobile devices, office connectivity, and reporting tools to ensure consistent system performance across the organization for the administrative and manufacturing role at Axis as well as provide support for other locations and some remote employees.

The position also serves as an escalation point for complex technical issues and collaborates closely with regional and global IT teams to maintain high service levels and operational excellence. This role is on-site - 5 days a week - at our Axis, Alabama manufacturing site and is available immediately.

Key Responsibilities:

End-User & Workplace Technology Support

• Provide Level 2 and Level 3 support and installation for desktops, laptops, mobile devices, printers, scanners, and peripherals
• Install, configure, and maintain Windows and macOS operating systems
• Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
• Diagnose and resolve complex hardware, software, and performance issues

Network & Office Infrastructure Support

• Troubleshoot office LAN, Wi-Fi, VPN, and network-connected devices, including printers
• Support and coordinate configuration of network devices (switches, access points, firewalls) in collaboration with infrastructure teams
• Serve as the local IT point of contact during network outages or connectivity incidents

Reporting & Business User Support

• Provide advanced support to report users, including access management and troubleshooting reporting platforms
• Work with application, ERP, and data teams to resolve reporting or data access issues
• Provide support to employees and QAD users to troubleshoot and resolve system issues impacting business operations in a timely manner

Incident, Problem & Request Management

• Serve as an escalation point for complex incidents and recurring issues
• Ensure incidents and service requests are resolved within defined service levels ( SLA’s) using the IT ticketing system
• Perform root cause analysis and recommend permanent solutions
• Maintain high-quality technical documentation and knowledge base articles

User Access, Asset & Compliance Management

• Manage Active Directory and Microsoft 365 user accounts, groups, and permissions
• Lead onboarding and offboarding IT on-site activities
• Maintain accurate IT asset inventory and lifecycle management
• Support audit, compliance, and internal control activities (SOX, IT policies)

Leadership & Continuous Improvement

• Participate in IT projects, system rollouts, and technology refresh initiatives
• Proactively identify opportunities to improve IT support processes and user experience
• Provide after-hours or on-call support for critical incidents when required

Skills, Knowledge, and Ability Requirements:

• 5+ years of experience in IT support, desktop support, or service desk roles
• Bachelor’s degree or technical degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Advanced experience supporting end-user hardware and peripherals
• Strong knowledge of WindowsOS, macOS, and Microsoft 365
• Intermediate networking knowledge (TCP/IP, DNS, DHCP, VPN)
• Experience with Intune and identity / access management
• Experience with ITSM tools (ServiceNow, Freshservice, Jira, Zendesk, Entra)
• Excel, Power BI, and business reporting tools
• Experience supporting ERP or business systems (SAP, Oracle, NetSuite, Dynamics)
• Willingness and availability to respond in exceptional cases of urgency to assure the systems operation
• Ability to explain technical issues to non-technical users
• Strong analytical and troubleshooting skills
• Ability to prioritize and manage multiple tasks under pressure
• Strong sense of ownership and accountability
• IT certifications such as CompTIA A+, Network+, ITIL Foundation, or similar a plus

This position is (typically) 60% Customer Support and 40% IT Support at the Axis, AL manufacturing site. The IT Support Specialist at this site will also provide support for remote users on the East Coast.

COMPANY BENEFITS:
American Vanguard values our employees and their families. We offer exceptional benefits and invest in our employees' future.

• Industry leading Medical (PPO Insurance), Dental, and Vision care with low employee costs
• Life and Disability Insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchasing Plan (ESPP) offered
• Additional benefits will be provided upon hire

American Vanguard is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by law.