Appointment Setter / Customer Service Representative

Job Description

Job Description

Sanborn's Air Conditioning and Heating is calling all organizational gurus in the Redlands, CA area to apply to join our team full-time as an Appointment Setter / Customer Service Representative!WHY SHOULD YOU APPLY?This position comes with a competitive wage of $18 / hour and a Monday-Friday, 10 am - 7 pm schedule with remote on-call weekend schedule. We also offer medical insurance, paid vacation, paid holidays, opportunities for advancement, and ongoing training. Plus, we make it easy to apply with our initial short, mobile-friendly application!ABOUT SANBORN'S AIR CONDITIONING AND HEATINGThe philosophy of teamwork is where it starts for us. We deliver 5-star service to our many satisfied customers in the Redlands, Banning, and San Bernardino areas. Educating our customers is our main focus. We save them money with a home comfort system that provides peak performance at the best value. We also offer solutions for indoor air quality concerns in order to provide our clients with the healthiest and most breathable air.We owe our incredible success to our reliable and motivated team members. We truly value each employee and strive to create career development opportunities for anyone who wants to grow and work within a great team atmosphere.ARE YOU A GOOD FIT?Ask yourself: Do you have the ability to lead and motivate others? Are you organized and able to plan ahead? Do you have great time management skills? Are you able to effectively prioritize tasks and delegate as necessary? Do you have strong communication skills? Do you present yourself professionally especially over the phone? Are you an active listener with excellent problem-solving skills? If you answered yes and meet the following qualifications, we encourage you to apply!Customer service experienceExperience using a multi-phone systemHVAC background with leading rolesAbility to multi-task various duties such as ordering parts, customer service, and dispatching techniciansProficient in Excel and QuickBooksHVAC industry experience desired but not requiredYOUR LIFE AS AN APPOINTMENT SETTER / CUSTOMER SERVICE REPRESENTATIVEAs the right hand to our Operations Manager, you are essential to the efficient performance of our office and warehouse. You manage activities involved in the production of goods and services. This includes managing the operations process, planning, control, performance improvement, and operations strategy. You are always looking at the big picture, even as you examine the details.In addition to keeping our business running smoothly, you also ensure that our customers are happy! You answer phone calls, schedule and confirm appointments, enter purchase orders, and process invoices. By always providing top-notch customer service and actively listening to our customers, you are able to ensure that their needs are met. It is rewarding to know that you play an important role in the success of our company. If you can see yourself as our Appointment Setter / Customer Service Representative, apply now!Location: 92374