Front of House Shift Lead

Chick-fil-A Oregon (OH) Front of House Shift Lead

A Front of House Shift Leader at Chick-fil-A Oregon leads the FOH team during assigned shifts, ensuring operational excellence, great guest experiences, and consistent execution of Chick-fil-A standards in service, cleanliness, and hospitality. This role represents the Operator on the floor and sets the tone for urgency, positivity, accountability, and care.

We are seeking dependable leaders committed to year-round consistency and integrity. Food service requires energy and focus, which is why Chick-fil-A Oregon is closed every Sunday, giving you a consistent day to rest and recharge.

If you thrive in a team-centered environment built on respect, service, and shared purpose, this is a meaningful leadership opportunity. We are looking for individuals who want to impact the Oregon community by modeling hospitality, developing others, and ensuring every guest and team member feels valued.

As a Front of House Shift Leader, you will oversee FOH operations including dine-in, carry-out, drive-thru and catering. You will direct Team Members in real time, ensure smooth service, and maintain a clean, organized, welcoming environment. You will coach, reinforce standards, and step in as needed to support the shift.

This fast-paced leadership role requires strong communication, situational awareness, and the ability to manage multiple priorities. Successful Shift Leaders lead with urgency and accuracy while maintaining high hospitality standards for both guests and team members every shift.

Role

The Front of House Shift Leader at Chick-fil-A Oregon is responsible for leading the FOH team during their assigned shifts. This person ensures operational excellence, delivers high guest satisfaction, supports team members, enforces standards, and helps the shift run smoothly from start to finish. They act as the Operator's representative during their shift and set the tone for service, cleanliness, and accountability.

Availability

• Minimum availability of 20+ hours/week
• Minimum Full-Time Availability: 32+ hours a week

Pay Rate

• $17 19/ hour

Exact rate depends on availability and experience.

Reports to: Manager and Director.

Our Vision

To glorify and honor God by being Oregon's most caring organization, where guests feel at home, team members flourish into leaders, and our community grows stronger.

Our Values

Servant Leadership We lead by example and put others first.

Integrity - We do what is right, even when no one is watching.

Dignity and Respect - We treat every person with dignity, kindness, and respect.

Growth and Excellence - We embrace feedback, overcome challenges and take ownership.

Our Guest Experience

Hospitality Always

We put the guest at the center of every decision and create experiences defined by warmth, kindness, and genuine care. Our hospitality extends beyond the four walls of the restaurant, and every Team Member is empowered to deliver Second Mile Service that makes each guest feel valued and welcome.

Uphold the Legacy

We honor the Chick-fil-A legacy through disciplined stewardship of our restaurant, our standards, and our responsibilities. We carry that legacy forward by creating a safe, clean, and well-maintained environment where every detail reflects our commitment to excellence.

Serve with Excellence

We take pride in serving every guest with our very best. Through intentional preparation, teamwork, and attention to detail, we serve food that is fresh, accurate, timely, and worthy of the trust our guests place in us.

What you will be doing

• Lead the FOH team during shifts (front counter, drive-thru, dining room), including opening, mid, and closing shifts.
• Provide warm Chick-fil-A hospitality by greeting guests, resolving issues/discrepancies, ensuring guest satisfaction.
• Train, mentor, and coach FOH Team Members (cashiers, hosts, drive-thru staff) in policies, procedures, and service standards.
• Manage shift operations: assign roles, manage breaks, handle staffing, ensure the team is rightly positioned based on forecasted demand for given shift.
• Ensure food presentation, order accuracy, speed of service, and guest care meet Chick-fil-A standards.
• Maintain cleanliness and appearance of FOH areas including dining room, restrooms, front counter, and drive-thru staging.
• Carry out opening and closing procedures as needed, act as a key holder.
• Cash handling: count drawers/registers, reconcile transactions at shift end, ensure accountability.
• Communicate with leadership: report issues, give feedback, escalate guest concerns when needed.
• Support and model safety, sanitation, food safety, and hygiene standards.
• Lead by example, demonstrating positivity, teamwork, professionalism, and a servant's heart.
• Candidate must also demonstrate a team-first mindset by willingly supporting additional responsibilities as needed to ensure an exceptional guest and team member experience.

Qualifications

• Must be at least 18 years old upon hire
• Must be eligible to work in the United States
• Must have reliable transportation
• Previous experience in a leadership or supervisory role required.
• Strong interpersonal, communication, and conflict-resolution skills.
• Ability to work in a fast-paced environment and make decisions under pressure.
• Dependable, punctual, and able to work a flexible schedule (including mornings, evenings, weekends).
• Comfortable handling cash and managing financial reconciliation.
• Good organizational skills and ability to delegate and follow through.
• Strong alignment with Chick-fil-A Oregon values.

Ideal Candidates

• Positive and hospitable
• Organized and attentive to detail
• Comfortable multitasking in a fast-paced environment
• Calm and focused under pressure
• Reliable and team-oriented
• Passionate about serving others well

Benefits

• Flexible scheduling
• Closed on Sundays
• Leadership development and advancement opportunities
• Scholarship opportunities twice a year
• Employee meal
• Health, dental, and vision insurance options
• Uniforms Provided

Schedule Options

• Day and Night Shift
• Weekend Availability Preferred

Growth Path

Shift Leader ? Manager ? Director

Location

Chick-fil-A Oregon (OH)

2850 Navarre Avenue, Oregon, OH 43616

Work Schedule

• Weekend availability
• Day shift
• Night shift

Benefits

• Flexible schedule
• Health insurance
• Dental insurance
• Vision insurance
• Employee discount
• Paid training