Account Resolution Specialist

Portfolio ManagerGreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.We Are Looking to Add a Key Member to Our Collections Team!The Portfolio Manager handles outbound and incoming communication related to outstanding delinquent lease payments. Additionally responsible for resolution of account administrative delinquencies for GreatAmerica customers. The Portfolio Manager utilizes initiative to investigate and determine why customers are delinquent on lease agreements as well as carries out responsibilities in the following functional areas: collections, customer service.The Portfolio Manager works in a cross-functional team; reports to a designated Team Leader; Portfolio Management Functional Leader, and assists other teams and functions with portfolio management issues.As a Portfolio Manager, you will:Contact and collect accounts 10-60 days past due to arrange for timely paymentsProcess phone calls, internal inquiries, meetings, and other requests simultaneouslyProcess research and correspondence in relation to customer disputes and collection problem inquiriesWork in a team based solution oriented environment that includes customer support - from in-bound calls and outbound calling on both internal and external customers including billing, taxation, insurance, maintenance, contract terms, purchase options and account historyDetermine why customers are delinquent- and overcome obstacles to ensure paymentExpectation to work 36 accounts per dayLives the GFSC principles and is involved in cross functional team efforts/training as requiredTo be successful in this role you will need:EducationHigh school graduate or equivalentExperienceDesire collection experience in financial services-leasing or equivalent- but not necessaryOther RequirementsDemonstrated ability to perform in a high intensity, customer focused environmentProven track record of excellent written and verbal communication skills and negotiation skillsAbility to research, analyze and resolve problemsGeneral math and computation skills-oralPeople SkillsAbility to follow processes and proceduresAbility to effectively process high volume incoming/outgoing phone callsSharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:Financial BenefitsCompetitive CompensationMonthly Bonuses for Eligible Employees401(k) and Company MatchAnnual Profit SharingPaid Time OffHealth, Wellbeing, and Family Planning BenefitsPaid Vacation - starting at 80 hours annually for employees in their first year of service.Paid Sick Days - Ten (10) per year with a conversion option for unused time.Ten (10) Paid Holidays per yearGym ReimbursementHealth InsuranceDental InsuranceVision InsuranceShort-Term and Long Term DisabilityCompany Paid Life InsuranceFlexible Spending Accounts (FSA)Health Savings Accounts (HSA)Employee Assistance ProgramParental LeaveEducation and Career Planning BenefitsTuition AssistanceNetworking OpportunitiesLeadership Development OpportunitiesPerksPaid ParkingService AwardsHybrid work arrangementsBusiness casual environmentA strong organizational culture focused on our greatest asset: you!If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role.