Medical Office Representative Parker

Medical Office Representative Parker

Req #: R-0372155

Job Category: Administrative & Executive Services

Location: Parker, CO

Pay Range: $19.38 $31.01

Location Type: On-site

Facility: AdventHealth Corporate

Job Description:

Job locations:

9949 S Oswego-Orthopedic Spine at Meridian

AdventHealth Parker-Ear, Nose and Throat

AdventHealth Parker-Orthopedic Spine at Meridian

9980 Park Meadow-Neurosurgery One

6069 S Southlands-Primary Care at Southlands

9403 Crown Crest-AHMG Ortho Trauma at Parker

9403 Crown Crest Integrated OBGYN

15901 E Briarwood-Primary Care at Cornerstar

Answers incoming phone calls, responds to inquiries, and directs calls appropriately. Welcomes patients; updates, verifies, and enters patient demographics, insurance, and billing information and processes forms into appropriate systems. Registers patients for services, ensures accuracy, facilitates timely discharge, and maximizes reimbursement. Ensures all financial assessments, eligibility, and benefits memos are clear, updated, and thorough to support post-care financial needs. Maintains a working relationship with clinical partners to ensure open communication between clinical, ancillary, and patient access departments, enhancing patient experiences. Provides timely and continual coverage of assigned work area to offer prompt patient service and availability for all clinical partners' registration needs. Performs specialty services and duties as requested to ensure the smooth operation of the Guest Services departments. Promotes a safe work environment. Communicates patients' status to appropriate team members and keeps patients apprised to maintain effective operational flow. Provides education to patients regarding test locations, patient portal use, and follow-up (non-clinical) actions. Requests co-pays and/or outstanding balance at the time of check-in respectfully but firmly. Other duties as assigned.

Knowledge, Skills, and Abilities:

Education: Associate and/or higher-level education or completed coursework in health services administration or other related medical or business field. [Preferred] High School Grad or Equiv [Required]

Field of Study: High School Grad or Equivalent Required Associate's Degree in Health Services Administration or other related medical or business field Preferred

Work Experience: 1+ customer services and medical office or equivalent with medical terminology, coding, charge entry and payment collection. [Preferred] Prior collections experience. [Preferred]

Licenses and Certifications:Certified Healthcare Access Associate (CHAA) [Preferred]

Physical Requirements: (Please click the link below to view work requirements) Physical Requirements

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.