Worker's Compensation Claims Assistant

Workers' Compensation Claims Assistant

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the globe address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach.

This is a full-time position. The Workers' Compensation Claims Assistant is an entry level position primarily responsible for reviewing and processing of medical bills and the intake of new claims. This is a client facing position which requires excellent communicative and collaborative skills. Knowledge of the workers' compensation rules regulations, laws, and procedures are not a pre-requisite for employment. This is a full-time hybrid opportunity working from our Albany, NY or NYC office M-F from 8am -5pm.

Essential Duties and Responsibilities:

• Open new work-related incidents and claims in the claims administrative system.
• Communicate with Claims Adjusters regarding new and existing claims.
• Process First and Subsequent Report of Injury forms based on claim information.
• Review and process invoices from medical providers & vendors.
• Process state denial forms with the Worker's Compensation Board (WCB) & providers.
• Attach Explanation of Review (EORs) for weekly provider check prints.
• Processing and mailing checks with attachments to injured workers, medical providers, and vendors.
• Support and collaborate with existing claims team.

Knowledge, Skills and/or Abilities:

• Intermediate/advanced skills in Microsoft Excel.
• Working knowledge of remainder of Microsoft Office Suite and Adobe Acrobat
• Excellent written and verbal communications skills
• Self-Starter with Ability to multitask, follow-up, and work within multiple deadlines
• Must be able to learn and work within a team structure
• Must be able to learn and work with multiple web-based programs or systems

Education and/or Experience:

• Must have high school diploma or equivalency.
• 1-2 years of client-facing or customer service experience is required.
• 1 year of previous experience in worker's compensation billing is preferred.

What We Offer:

• We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more.
• Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
• The base salary range for this position is $40,000 $50,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.