Hotel Front Desk Agent

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Communicate with housekeeping to make sure guest rooms are ready
• Field customer complaints when necessary
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

The Hyatt House Orlando/International Drive is located near Universal, Disney, and the Convention Center. Built on guest insights, Hyatt House hotels drive satisfaction and loyalty by supporting familiar routines, with spacious den guestrooms and one-bedroom suites featuring full kitchens, comfortable living rooms, large bedrooms, and stylish bathrooms.