Lifestyle Management - Lifestyle & Travel Concierge

Ten Lifestyle Group Job Opportunity

Welcome to Ten Lifestyle Group! Do you know New York's best restaurants, hottest new openings, must-see shows and the best things happening across the city? Are you the person friends turn to when they need the perfect weekend away, a last-minute reservation or an idea for something different to do?

At Ten, we help our members make more of their time. From finding the perfect restaurant for a birthday dinner to planning a spontaneous city break, securing sought-after tickets or recommending an experience they wouldn't have discovered themselves, you'll turn everyday requests into memorable experiences.

We're partnering with one of the world's most valuable hospitality brands to launch an exciting new direct-to-consumer travel and lifestyle service for dynamic, experience-led individuals and their loved ones. We're looking for someone who is quick, creative and digitally confident, with a natural feel for what our members want to do, see and experience and the ability to find the right recommendations quickly and communicate them in a way that feels personal, relevant and effortless.

This role is based onsite in our New York office, so a strong understanding of the city and its dining, entertainment, culture and lifestyle scene is essential. Our members' interests won't stop at the city limits, though you'll also need to know, or be curious about, the destinations and experiences they'll want to enjoy, from weekend escapes to travel further afield.

Your Role

• Make it personal: Get to know what our members like and provide recommendations that feel genuinely tailored to them.
• Bring New York (and elsewhere) to life: Use your knowledge of the city to recommend great restaurants, experiences, events and places worth knowing about. Rest assured that you'll also have access to our amazing resources.
• Create memorable experiences: Help with everything from dining and entertainment to travel, gifts, celebrations and those harder-to-solve lifestyle requests.
• Plan great trips: Support members with travel requests, researching and arranging flights, hotels and experiences to create trips that fit what they are looking for.
• Think creatively: Go beyond the obvious answer. Find interesting options and solutions that make members feel we really understood their request.
• Move quickly: Work across multiple requests and digital tools, researching efficiently and getting the right options back to members without compromising on quality.
• Communicate brilliantly: Write clear, engaging and polished responses that are warm, natural and easy to understand.
• Own the experience: Manage requests from start to finish, keeping members updated and making sure nothing gets lost along the way.
• Build connections: Work with our global network of restaurants, hotels, travel partners and lifestyle suppliers to unlock great experiences for our members.