Front Desk Attendant

Front Desk Attendant

The Front Desk Attendant is responsible for greeting guests, managing check-ins and check-outs, answering inquiries, and ensuring smooth daily operations at the front desk. The role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment & under pressure.

• Guest Check-In & Check-Out Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.

• Customer Service Provide friendly, accurate information about services, amenities, and local attractions.

• Phone & Email Handling Answer calls, respond to messages, and route inquiries appropriately.

• Reservation Management Create, modify, and confirm bookings using the property's reservation system.

• Payment Processing Handle payments, issue receipts, and maintain accurate transaction records.

• Problem Resolution Address guest concerns, escalate issues when needed, and ensure guest satisfaction.

• Lobby Oversight Maintain a clean, welcoming front desk and lobby area.

• Record Keeping Maintain logs, reports, and daily shift documentation.