Health Advocate Concierge, Customer Service

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development. This is a Union Role Job Summary This position is responsible for being a compassionate and dedicated advocate for the member to demonstrate a concierge attitude when assisting members with maximizing their benefits, navigating the healthcare system and reaching their optimal health. Responsible for providing guidance and answering questions from members about their benefits and medical claims, as well as educating members about health and wellness programs. Assisting members in assessing tools available to help guide and inform decision-making about complex matters related to their health and wellbeing. Emphasize adherence to the members personal plan of care and help to facilitate the members selection and access to in-network healthcare providers in pursuit of that plan. Collaborate with providers, families, and patients to ensure member and treating provider needs are met. The incumbent is a subject matter expert and may handle projects and assist with training others. This role requires 6 weeks of onsite training in Chicago. Required Job Qualifications: * Associate with 2 years OR, a Bachelor’s with 1 year, OR 3 years of concierge-oriented customer service experience * Experience emphasizing plan of care, assisting customers to select in-network providers, and train customers on tools. * Knowledge of medical terminology. * Experience building trust and providing concierge level of service. * Clear and concise verbal and written communication skills, including motivational interviewing to interact with the members and physicians. * Attention to detail and strong documentation skills. * Web and PC proficiency. Preferred Job Qualifications: * Associate degree in Health Science or Health Studies or Bachelor’s degree. * Knowledge of HCSC customer service systems, processes, and products of the operational area. * 3 years of concierge-oriented customer service experience in an insurance environment. * Clinical or social work expertise. * Experience in coordinating medical services. * Knowledge with health benefit plans and the insurance industry. This role will start onsite in our downtown Chicago office. After 6 weeks the role will move to work from home. The work schedule will fall within Monday - Friday 8am-5pm for the first 6 months and then move to Monday-Friday 9am-6pm. Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process! HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Base Pay Range $22.75 - $38.14 Exact compensation may vary based on skills and experience. Join our talent community and receive the latest HCSC news, content, and be first in line for new job opportunities. Join our Talent Community. For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants. If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at View phone number on click.appcast.io to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned. All applications, including resumes, must be submitted through HCSC's Career website on-line application process. If you have general questions regarding the status of an existing application, navigate to "candidate home" to view your job submissions. 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