Intake Coordinator I - Intake Services

HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment.

Benefits and perks:

• HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more!
• Employees qualify for public loan forgiveness programs
• Training and professional development opportunities
• Work with mission driven, compassionate colleagues and make a difference every day in the work that you do.

This is a union eligible position.

JOB SUMMARY

HealthRIGHT 360, a nonprofit organization and a family of programs, is committed to providing accessible and comprehensive healthcare services to vulnerable populations. Our mission is to tackle systemic barriers to healthcare and promote health equity for all. We offer a wide range of services, including mental health care, residential and outpatient substance use treatment, and primary health services. Additionally, we provide transitional support for individuals re-entering the community after involvement in the criminal justice system. By integrating physical and behavioral health, we empower individuals to overcome challenges by addressing social determinants of health, fostering resilience, and facilitating recovery.

The San Francisco Intake Services Program works with high-risk populations from a variety of backgrounds. Our programs are open and welcoming to adult participants, of any gender identity. We accept the majority of participants who seek Outpatient treatment, including walk-in's, referrals from other agencies and step-down transitional clients from residential treatment programs.

The Intake Coordinator I is an integral part of an interdisciplinary team that supports our clients through the assessment of their needs and strengths in support of their health and recovery. Intake Coordinator I will work in a collaborative environment to connect clients to the level of treatment they need while managing a small caseload of individual clients or facilitating group treatments. Since many of our clients have backgrounds in the criminal justice system, are chronically homeless and/or otherwise economically disenfranchised, Intake Coordinator I will show flexibility in being able to meet the changing needs of our programs, can tolerate working in a fast-paced variable working environment, and will assess our clients for harm to self and others, and will diagnose and treat such clients with co-occurring disorders.

KEY RESPONSIBILITIES

Customer Service and Communication Responsibilities:

• Welcomes clients to healthRIGHT360 substance abuse, mental health, and gambling services and provides high quality customer service.
• Conducts face-to-face interviews with clients to screen for appropriate treatment needs.
• Communicates and coordinates with outside referral agencies and stakeholders via phone, fax, email, and in person.

Data Entry and Compliance Responsibilities:

• Ensure all required admission paperwork is completed accurately and entered in a timely manner in multiple electronic data systems.
• Make program placements based on client needs and bed availability.
• Maintain client triage /waitlist and conducts daily overview of program services.

Screening and Assessments:

• Identify and evaluates an individual's strengths, weaknesses, problems, and needs for the development of a treatment plan.
• Conduct level of care assessments to help determine eligibility for withdrawal management and residential substance use disorder treatment services.
• Utilize the agency's assessment tools to gather client information for admissions directly from the client.
• Provide mental health/level of care assessments and diagnoses for adults seeking residential services.
• Consult regularly with the Director to ensure clients meet the criteria for safe admission to the appropriate level of residential care.
• Provide crisis intervention and referrals to high-level of care as necessary.
• Go to San Francisco County Jail sites, as needed, to perform mental health/level of care assessments with inmates seeking residential treatment upon release.
• Manage a small individual therapy caseload or facilitate group therapy treatment.
• Provide thorough written documentation of all services provided in compliance with regulations, contracts, and behavioral health standards.
• Persist in efforts to solve issues even when faced with internal barriers; takes personal responsibility for customer service outcomes.

And perform other duties as assigned.


QUALIFICATIONS

Education, Certification, and Experience

• Drug and Alcohol Registration from an accredited credentialing body (CADTP, CCAPP, CAADE).
• Minimum of two years of experience in dual diagnosis substance abuse treatment in an inpatient or outpatient community mental health setting preferred.
• Experience conducting mental health assessments and providing appropriate diagnoses.
• Experience with mental health Medi-Cal procedures.
• Demonstrated clinical paperwork, timely record-keeping abilities, and dual entry in EHR systems.
• Has a valid driver's license and is able to pass an agency driving test to use an agency vehicle for off-site visits.
• Drug and Alcohol Certification from an accredited credentialing body (CADTP, CCAPP, CAADE).

Knowledge

• Familiarity with Drug-Medical and ASAM Criteria.
• Familiarity of AVATAR.
• Solid understanding of diagnostic criteria for ICD-10/DSM V classification of mental disorders.

• We will consider for employment qualified applicants with arrest and conviction records.
• Must complete a background check and livescan.