Front Office Associate

Pay Range: $19.00 - $23.00 based on direct and relevant experience. RAYUS Radiology is looking for a Front Office Associate to join our team. This is a Full‑time position working Monday through Friday from 1:30 pm to 10:00 pm. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. (55%) Registration Greet and check‑in patients scheduled for imaging services; process payments and copays as needed Answer phones and handle calls in an efficient and friendly manner Field phone calls appropriately for Center Team Members Act as liaison between imaging technologists and the patients waiting for exams, and relay messages regarding scanner status and other clinic information Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup Order office supplies as needed Maintain supply of patient information sheets Complete patient appointment confirmation calls and provide preparation instructions to patients Fax/scan reports, billing information, and medical release forms as requested (20%) Scheduling Arrange transportation, interpreters, and hotel accommodations for patients when appropriate Enter and submit patient exam orders Schedule referrals and ensure proper authorizations are obtained Process requests for image orders and CDs from both the referring physicians and patients Maintain an up-to-date and accurate database of all current and potential referring physicians (20%) Insurance Verify patient’s insurance coverage Pre‑certify all patient exams with the patient’s insurance company Apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following company guidelines (5%) Other tasks and projects as assigned #J-18808-Ljbffr