Order Fulfillment Specialist-IB4

Job Title

Core Responsibilities

Order Fulfillment

• Manage end-to-end order flow, including order entry, validation, scheduling, and coordination with warehouse and logistics teams to ensure timely and accurate delivery.
• Perform shipment transactions, support cycle counts, and maintain finished-goods book-to-book accuracy.
• Monitor and complete movement activities.
• Manage finished-goods material movement based on sales orders and special requests (e.g., tasks).
• Maintain system accuracy across SAP, B2B portals, and other order-management platforms.
• Monitor inventory availability, identify shortages or excesses, and collaborate with supply chain and procurement teams to maintain optimal stock levels.
• Troubleshoot order discrepancies, shipment delays, and inventory mismatches, ensuring timely corrective actions.

Demand Planning & Forecast Management

• Review customer forecasts and evaluate delivery feasibility by coordinating with capacity planning, procurement, production planning, and inventory teams.
• Conduct weekly forecast evaluations and identify changes or risks.
• Maintain daily reports for finished goods, consigned materials, and production status.
• Communicate internally when customer requirements, open POs, or consigned-material commitments change.
• Support NPI management, including NPI BOM review and NPI schedule commitments.
• Use analytical tools and ERP systems to track order performance, forecast accuracy, inventory metrics, and fulfillment KPIs.
• Identify opportunities to improve forecasting, planning accuracy, and operational efficiency.

Cross-Functional Collaboration & Process Improvement

• Work closely with operations, engineering, logistics, and customer service teams to align demand plans, resolve order issues, and support business priorities.
• Evaluate order fulfillment workflows and demand planning processes to identify inefficiencies and implement improvements.

Key Competencies

• Customer-centric mindset with a strong focus on service and responsiveness.
• Adaptability in a fast-paced environment with shifting priorities.
• Strong collaboration skills when working across global and cross-functional teams.
• Ownership and accountability for order accuracy, timelines, and communication.

Tools & Systems Expertise

• Experience with SAP and B2B portals, but not required.
• Strong proficiency in Excel, PowerPoint, and other Office applications.

Qualifications

• Strong analytical skills with the ability to interpret data, identify trends, and develop actionable insights.
• Effective verbal and written communication skills for collaborating with customers and internal teams.
• Ability to manage multiple orders, priorities, and deadlines while maintaining accuracy and efficiency.
• Bachelor's degree in business, supply chain, operations management, or a related field.
• Experience working with global teams across different time zones.