Customer Service Representative

About The Position

Performs intermediate administrative support work receiving, processing, recording, and accounting for utility revenue, taxes, and various other fees, processing payments, preparing connection, disconnection, and transfer orders, preparing and maintaining records and files, entering data, assisting the public, and related work as apparent or assigned. Work is performed under the moderate supervision of the assigned supervisor.

Job Duties

Assists customers with utility bill questions; collects various revenues; handles delinquent accounts; responds to routine inquiries and/or complaints; prepares and balances daily cash reports and verifies accuracy.

Generates new service orders; processes and updates completed service orders; notifies Public Utilities field personnel to make connections, disconnections, re-reads and notifies Public Utilities field personnel of high priority items; establishes and closes accounts and other services appropriately.

Processes tax and privilege license payments; assists customers with completing forms for making installment payments of utilities; accepts installment payments and applies to appropriate accounts.

Enters new accounts into system; makes changes to existing customer accounts as necessary.

Performs other assigned duties.

Position Qualifications

General knowledge of clerical and accounting terminology, methods, procedures, and equipment.

General knowledge of standard office procedures, practices, and equipment.

General knowledge of utility service connection and termination procedures and customer billing, collecting, and adjusting methods and procedures.

General knowledge of personal computer operation and associated software.

Ability to understand and follow oral and written directions.

Ability to follow detailed work procedures.

Ability to post accounts and to perform mathematical computations with speed and accuracy.

Skill in the use of a variety of office and data processing equipment.

Ability to establish and maintain effective working relationships with customers, associates, department heads, supervisors, other County employees and the public.

Education, Experience and Supplemental Information

High school diploma or equivalent.

One to three (1-3) years of experience in a related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Valid driver's license.

Equal Opportunity Statement

Dare County provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

Background Check Statement

Position may require a background check that may include: criminal, credit, motor vehicle, education, and sexual offender registry or based on job requirements. Unless required by state law, a record of conviction will not automatically exclude you consideration for employment. Dare County Government is an Equal Opportunity Employer.

Benefits

A competitive benefits package is provided:

• 12 - 30 paid vacation days per year, based on length of service
• 12 paid sick days per year
• 12 paid holidays per year
• 3 paid personal leave days
• Employer-paid medical insurance for employee
• Life Insurance
• Local Government Retirement System
• Automatic 3% contribution into NC Total Retirement 401K Plan
• Longevity Pay Plan
• Employee Assistance Counseling Program
• Transfer of sick leave from another North Carolina state or local government agency will be considered within 2 months of hire
• Elective supplemental insurance including short-term disability, vision, dental, term life

Employees have the option to cover their dependents on the County's group policy at their own expense through payroll deduction. Note: Part-time positions do not include benefits. If this is a part-time position, it will not include benefits.