HSS I (Medical Assistant) (Mountain View)

Health Services Specialist I Full-Time | 40 hours week Mountain View health center, Mountain View CA General Duties: * Provides direct service in all the health center specific areas including, sexual and reproductive health, abortion, as appropriate to scope of services and health centers; * Provides patients with accurate information regarding Planned Parenthood services, including questions pertaining to contraception, options, and funding sources;

• Contributes to achieving health center productivity goals;
• Screens financial, medical and social history with correct documentation of

pertinent information

• Demonstrates PPMM customer service standards;
• Solicits donations from patients per PPMM guidelines.
• Demonstrate PPMM workplace values and service standards.
• Follows all patient care standards

Front Office Check-in & Check-out: * Communicates professionally and accurately about services, payment and appointment scheduling. * Provides paperwork to patients and secures payment and insurance information as needed for billing purposes. * Enters accurate patient information into Electronic Practice Management System (EPM) * Makes Health Center appointments, provides information and appropriate referrals * Contacts insurance companies to obtain benefit information and authorization for services * Ensures accuracy of charges and posts charges to EPM for all pay types following established practices and procedures.

• Runs end-of-day reports as directed by Center Manager.
• Responsible for ensuring all charges are entered same day and all charges

must be completed by close of business day. * Handles patient check-out, calculates and collects fees, solicits contributions, schedules future appointments. * Contacts appropriate Health Center staff and billing department personnel as necessary to obtain information needed to complete billing and to resolve errors. * Notifies supervisor of discrepancies or unusual occurrences in daily billing or computer software/hardware.

• Responsible for scanning all documents in patients chart at date of service
• Responsible for completing all billing tasks and corrections within 72 hours

of receipt

• Responsible for following all PPMM financial policies and procedures
• Prepares charts for next day appointments; completes confirmation calls and

chart prep as needed. Back Office Lab & Direct Care: Check-in & Check-out * Performs moderately complex lab testing including: Pregnancy tests, STI/HIV testing from blood and urine collection and phlebotomy/ and venipuncture. * Prepares daily patient lab samples for transfer to appropriate lab(s) including maintaining lab logs and running lab report for daily reconciliation.

• Completes lab controls as needed.
• Checks refrigerator temperatures.
• Cleans instruments, exam rooms, lab area, and autoclave as assigned.
• Prepares patients for exams and assists in exam room when needed;
• Provides pregnancy testing, information and referral, schedules PT clients

for follow up family planning or other appropriate services;

• Performs lab work and venipuncture;
• Prepares examination room with appropriate supplies for examination and

cleans room;

QUALIFICATIONS

• High School Diploma or General Education Diploma (GED)
• Able to communicate sensitive information across a range of diverse

backgrounds (both verbal and written) * General knowledge of Windows based computer applications and willingness to learn new computer skills * Ability to work in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail and respect to patients and staff

REQUIREMENTS

• Ability to work at nearby PPMM locations as needed
• Able to work nights and weekends as required