Floating Case Manager

Job Description

Job Description

Job Title: Floating Case Manager, Permanent Supportive Housing

FLSA Status: Full-time, Exempt

Department: Permanent Supportive Housing

Reports To: Case Manager Supervisor

Direct Reports: None

Date Issued: 2026

Date revised: N/A

Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. We provide a range of housing options that include - permanent supportive housing, rapid re-housing and affordable housing with resident services. We are also a nonprofit affordable housing developer with more than 600 units of housing in our portfolio. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.

Founded in 1990, over the past 36 years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring.”

Position Summary

We are seeking a compassionate and dedicated Permanent Supportive Housing (PSH) Floating Case Manager to support in covering individual and family caseloads in Washington, DC. The case manager will work with families in PSH units across the city and in our unit-based housing communities as needed, providing intensive case management services to promote housing stability, recovery, and increased independence for our clients. Clients may have been diagnosed with a mental or physical health disability, lack support networks and access to mainstream resources and/or have experienced trauma such as domestic violence.

Essential Functions

• Provide ongoing case management services, including housing retention, crisis intervention, and connection to medical, mental health, substance use, employment services, and mainstream resources such as SNAP, SSI, and TANF.
• Develop andmaintaintrusting, supportive relationships with clients.
• Conduct intake assessments and develop individualized service/goal plans based on client needs and goals.
• Facilitate housing stability and client engagement through regular home visits and check-ins.
• Influence and recognize positive behavior changes andidentifyproblems and obstacles that threaten to undermine the client’s goals.
• Work with clients to problem-solve issues around their lease, the landlord-tenant relationship, andtimelyrent payment.
• Assistclients in household budgeting and financial planning.Assistclients inestablishingpayment plans for bills and past debts so that clients successfullymaintaintheir housing.
• Collaborate with landlords, property managers, community agencies, and service providers to coordinate care and support.
• Maintainaccurate,timelydocumentation of services, progress notes, assessments, service/goal plans, and case files in compliance with organizational and funding requirements.
• Capture program statistics and other required reports as directed.
• Participate in team meetings, training, and agency-wide initiatives.
• Other duties asrequired.

Floating Case Manager-Specific Essential Functions

• Assume responsibility for temporary caseloads during staff vacanciesor other coverage needs, ensuring uninterrupted delivery of supportive services.
• Quickly assess client needs, review case records, andestablishrapport with participants to ensure continuity of services and compliance with program requirements.
• Adapt to different supervisors, team workflows, and program locations with minimal orientation or direction.
• Coordinate with supervisors and returning case managers tofacilitatesmooth caseload transitions, including comprehensive case notes and warm handoffs.
• Ensure all required documentation, assessments, service plans, home visits, and case notesremaincurrent while covering assigned caseloads.
• Maintain familiarity with policies and procedures across multiple PSH teams, funding sources, and program models as assigned.
• Demonstrate flexibility to report to different office/community locations and travel throughout the service area based on organizational needs.
• Organize andfacilitatesocial and recreational activities designed to promote community involvement and peer support when covering unit-based programs. Promote a safe, inclusive, and supportive community environmentatthe housing community.
• Assistsupervisors withidentifying coverage priorities during staffing shortages or emergencies.
• Completeother programadministrative tasks as assignedwhencoverage is not needed.

Required Qualifications

• Bachelor’s degree in social work or related field and 1 year of experience OR high school diploma or equivalent with 4 years of human services experience.
• Experience with individuals and families receiving services from the Department of Behavioral Health.
• Proficient in Microsoft Office software (e.g.Word, Excel, Outlook).
• Ability to provide services with empathy and with consideration of how traumaimpactsthe mental, physical, and psychological responses of clients.
• Demonstrated understanding of populations with mental health challenges and traumatic experiences and knowledge of evidence-based solutions to overcome these challenges.
• Strong interpersonal, communication, and crisis management skills.
• Knowledge of substance abuse/recovery, familysystemsand mental healthcare.
• Ability to prioritize effectively while managing multiple tasks and responsibilities.

Preferred Qualifications

• Familiarity with the Strengths-Based and Housing First approaches to case management.
• Well-versed in trauma-informed service delivery, with experience executing this approach in housing programs.
• Experience in a unit-based environment.
• Knowledge of Washington, DC’s housingresourcesand social service systems.
• Strong andtimelydocumentation and reporting skills.
• Strong planning and organizational skills.
• Valid driver’s license and have a vehicle, as well as proof of autoinsuranceis strongly preferred.
• Bilingual ability preferred; Spanish, Amharic, or other languages commonly spoken in the community are a plus.
• Candidates with lived experience are encouraged to apply.

Work Environment/Physical Effort

• Hybrid work environment.
• When covering unit-based programs, the Case Manager will primarily work from a unit-based (on-site) permanent supportive housing program in Washington, DC.
• Employees here will require flexibility to work night and/or weekends when necessary and with advanced notice.
• Requiresabilityto walk, stand and climb stairs.
• Ability to sit for prolonged periods.

Salary and Benefits

Salary $50,000 - $55,000

Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, winter break, and a work environment aimed at a healthy work-life balance.

Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.