Constituent Services Liaison

Job Description

Job Description

Description:

Veritas-HHS seeks a Constituent Services Liaison to work at the Child Support Office located in Nashville, TN.

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here’s our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper.

Core Values – Integrity, innovation and creativity, quality of work, and customer service/teamwork.

Most places you work, someone else owns the outcome. Here, you do.

Veritas HHS is a management and employee-owned company serving families across 22 offices in North Carolina, Maryland, South Carolina, Tennessee, and Virginia. We help parents navigate child support — not as enforcers, but as partners working toward stability for kids and families. That work matters, and the people doing it should share in what gets built. We pride ourselves on our mission and employee ownership is how we back that up – Your success and the company’s success are one in the same, by design. Employee ownership is just one of the many things we offer to show value to not only our company, but to our employees. It’s one of the many ways we give back to those that do socially useful work, prosper, and have fun.

Benefits we offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Volunteer Paid Time Off
• Time off provided on most State Holidays
• Nectar Rewards
• On-Demand Pay

Our Training Process:

We strive to provide the best possible training experience for all new hires. To ensure a strong foundation, all new employees will begin with a three-week training program led by our Chief Trainer. During this time, you will gain an overall understanding of the child support process as well as your department’s policies and procedures.
Following this, your department’s Team Lead will continue your training, going more in-depth to provide you with specialized knowledge related to your role. In addition, you will be enrolled in state new hire training and training specific to your department to further support your development.

About the Position:

The Constituent Services Liaison serves as the primary liaison between the 20th Judicial District’s Child Support Office and the Tennessee Department of Human Services (TDHS) constituent services function, including the project’s on-site call center operation. This individual also receives and acknowledges work orders, responds directly to customer inquiries and assigns work orders to case managers.

Primary Responsibilities:

• Responds directly to customer inquiries referred directly from TDHS or elected officials
• Assigns work orders to case managers, operations managers, project manager, or to the Office of Special Counsel, as appropriate, for resolution, with a copy to the appropriate supervisor/manager
• Enters each referred contact or complaint into our contact tracker and monitors response to ensure that CSS of Tennessee and TDHS time frames and quality standards are met
• Produces daily reports for management team
• Perform related duties as required

Qualifications

• Associate’s degree or above preferred
• At least two years of experience in a child support or customer service call center environment
• Education can be substituted for years of experience
• Excellent communication skills

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualification associated with the position. Incumbents are held accountable for all duties of the position.

Final candidates will be subject to a background check as part of the hiring process. The background check process requires submitting your fingerprints at one of the listed facilities. Please note that it may take up to two weeks to clear before your start date. During this time, you will also begin your online onboarding paperwork, which should be completed in a timely manner.

Learn about Veritas HHS at