Customer Service Representative

Schedule: Full-Time, Monday – Friday, 8:00 AM – 5:00 PM Compensation: $18.00 per hour About the Role This opportunity is for a detail-oriented and service-driven Customer Service Representative who is passionate about helping individuals navigate important benefit-related processes. This role focuses on providing professional, compassionate, and efficient support to customers through phone and email communication. A clear phone presence, strong listening skills, and a commitment to resolving concerns are essential for success. What You’ll Do Interact with customers via telephone and email to provide support and information regarding services Collect, verify, and enter customer information accurately into internal systems Respond to customer questions and complaints in a professional and timely manner Escalate complex issues to specialists or appropriate team members when necessary Ensure proper follow-up actions are taken to fully resolve customer concerns Maintain accurate records of customer interactions, inquiries, complaints, and resolutions Perform additional related administrative duties as assigned Qualifications High school diploma or G.E.D. required; Associate’s degree preferred Minimum of two years of telephone-based customer service or call center experience Prior experience handling inbound or outbound calls required Auto dialer experience highly preferred Ability to speak and type simultaneously Typing speed of at least 35 words per minute (typing test required) Strong reading, writing, and verbal communication skills Excellent active listening and problem-solving abilities Service-oriented mindset with the ability to resolve customer grievances Proficient computer skills and ability to quickly learn new software systems Experience with data entry and maintaining accurate digital records Bilingual English/Spanish is a plus Ability to pass a background check Reliable attendance and ability to remain seated for extended periods Remote Work Requirements Must reside in one of the following states: New York , New Jersey , FL, GA, IL, IN, MA, NC, NV, PA, SC, TX, or WV Must have a desk, chair, and basic home office setup Personal high-speed internet required (Wi-Fi not permitted; must use a wired ethernet connection) Minimum internet speed of 100 Mbps download and 20 Mbps upload Must remain logged into the work system and available to answer calls during scheduled work hours Comprehensive benefits package includes health, dental, and vision insurance, company-paid life and disability coverage, 401(k) with employer match, paid time off after 90 days of employment, and ten paid company holidays. #J-18808-Ljbffr 7Seventy