Front Desk Associate

Job Description

Job Description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Training & development

Front Desk Associate 

Location: Village Home Stores – Downtown Geneseo, IL
Availability: Part-time 
Schedule: M, W & F 8:30 am–5:00 pm | Select Saturdays 8:30 am–12:00 pm | No Nights | No Sundays

About Us:
Village Home Stores is a destination for home inspiration - offering cabinetry, lighting, flooring, appliances, and full-home design and remodeling services. Our downtown Geneseo showroom welcomes homeowners, builders, and designers from across the region. We are proud to provide small-town service with award-winning expertise.

About the Role:
The Front Desk Associate is the first impression of Village Home Stores. This role is ideal for someone with outstanding people skills who enjoys creating a welcoming, organized, and professional environment. You will greet showroom visitors, manage incoming calls, and support our sales team with day-to-day showroom tasks.

 
If you are detail-oriented, self-motivated, and energized by helping people, this position offers a rewarding opportunity in a creative and exciting industry.

Key Responsibilities

• Serve as the first point of contact for customers, industry professionals, and vendors, in person, by phone, and online.
• Provide exceptional customer service by answering questions and directing inquiries appropriately.
• Confirm and welcome customers to scheduled showroom appointments.
• Assist with tracking and receiving product for select departments.
• Pull bulb packages, under-cabinet lighting, switches, outlets, and stock inventory.
• Assist with labeling and organizing incoming window treatment jobs.
• Update light fixture and window treatment tags in the showroom and create tags for new products.
• Support showroom organization and merchandising efforts.
• Perform additional administrative and cross-trained duties as needed to support the team.

What We’re Looking For:

• Strong written and verbal communication skills
• Excellent telephone etiquette and customer service skills
• Highly detail-oriented with accurate data entry abilities
• Positive attitude and professional appearance
• Team player who can also work independently
• Ability to effectively manage multiple tasks throughout the day

Why Join Village Home Stores:

• Competitive pay with annual performance-based incentives 
• No evenings and never work Sundays
• Paid holidays, vacation, and birthdays 
• Company matching retirement program + AFLAC insurance
• Supportive, team-oriented work environment
• Family-owned business culture
• Opportunities to grow and cross-train across departments
• Employee discounts on home products
• Be a part of a community-loved brand that values integrity, craftsmanship, and service