Senior Information Services Operations Consultant

Job ID: 26014377Company: Baylor Scott & White HealthLocation: Dallas, Texas, United StatesJob Type: Full TimeHire Type: ProfessionalJob Level: Individual ContributorFLSA Status: ExemptShift: Day JobCategory: TechnologyIndustry: HealthcarePosted Date: 2026-08-17About UsHere at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.Our Core Values are:We serve faithfully by doing what's right with a joyful heart.We never settle by constantly striving for better.We are in it together by supporting one another and those we serve.We make an impact by taking initiative and delivering exceptional experience.BenefitsOur benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:Immediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or level.Job SummaryThe Senior Information Services Operations Consultant provides senior-level strategic consulting and planning services with department- or system-wide impact. This person is recognized as experienced in cybersecurity, change management, program/project management, technical quality management, and process improvement. They develop and implement strategic business or technical solutions.Essential Functions of the RoleUses in-depth business and industry knowledge to assess current systems, practices, or procedures as they relate to data transmission. Identifies opportunities and develops strategic recommendations for cost-effective technical or business solutions that meet requirements.Provide outcome help to administration, business/clinical areas, department directors, and managers to help strategic and operational business or technology conclusions.Develop change management plans, and schedules in line with organizational strategic initiatives.Facilitate strategic planning and design meetings to identify business and technical strategies. Resolve the system and solution needs for those strategies.Re-engineer technical and business processes for greater efficiencies with significant benefit to the Organization.Run the development and implementation of standard processes and activities related to change, operational improvement, integrated and end-to-end testing.Ensure projects quality assurance needs which could include: requirements gathering/assessment, environmental strategy, test plan/script development, and defect tracking.Recommend budget items necessary to help changes.Act as the top internal consultant. Provide recommendations, coaching, and training on technology, security, change management, and project management. Focus on technical quality management and process improvement.Key Success FactorsMust have excellent project management and change management skills.Bachelor's degree in Computer Science, Information Services, Industrial Engineering, Project Management, or a related field highly preferred.CISSP or CISM strongly preferred.Familiarity with DSPM tools strongly preferred.Familiarity with DLP tools strongly preferred. Must possess excellent critical thinking and experienced. Is self-directed, and able to operate in an environment with minimal supervision.Must have excellent expertise in one or more areas: Change Management, Business Workflow, Process Improvement, Program/Project Management, Vendor Management, Outsourcing, Business Process Modeling, IT Transformation, Enterprise Architecture, Business and Technology Value Management, Performance Metrics, Profitability assessment, Technical/Systems, Quality Management, Security Operations, and Training.Must be relaxed interacting with various clients from different departments and levels, including frequent interaction with System Executive Leadership.Belonging StatementWe believe that all people should feel welcomed, valued and supported.QUALIFICATIONSEDUCATION - Bachelor's or 4 years of work experience above the minimum qualificationEXPERIENCE - 7 Years of ExperienceSkillschange managementproject managementcybersecurityprocess improvementtechnical quality managementbusiness workflowvendor managementoutsourcingit transformationenterprise architecturebusiness and technology value managementperformance metricsprofitability assessmentsecurity operationstrainingrequirements gatheringtest plan developmentdefect trackingdspm toolsdlp toolsbudget managementcoachingstakeholder managementstrategic planning