Security Operations Center Operator

Department: Safety and Security
Reports to: Manager, Safety and Security
Job Type: Full-time and Part-time - Regular
Job Classification: Hourly (Non-exempt)
Workplace Location: Los Angeles - Academy Museum
Compensation: $23.84 per hour

Summary/Objective:
The Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store.


This position is hiring for the following shifts:

• Full-time, Swing Shift
• Part-time, Day Shift
• Part-time, Night Shift

Essential Functions of the Job:

• Be assigned to a regular SOC post or special post; assignments may change daily and without notice.
• Monitor security surveillance cameras, access control, and art protection systems.
• Answer phones and operate an IP-based telephone system.
• Operate a radio and use multi-channel communications.
• Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
• Provide after-hours operations support.
• Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
• Ensure all systems within the SOC are functioning properly.
• Evaluate information and respond with the appropriate communication and dispatch procedures.
• Maintain discretion when sensitive and confidential information is revealed.
• Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.
• Remain calm in emergency situations.
• Participate in daily roll call and training.
• When assigned a non-SOC post, the operator will:
  • Maintain high visibility while on assignment.
  • Maintain a positive, empathetic, and professional attitude towards guests.
  • Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.
  • Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.
  • Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
  • Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor.
  • Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
  • Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).
  • Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.

Required Competencies:

• A high school diploma or equivalent certificate of completion.
• 1+ years of experience as a Security Operations Center Operator or Control Room Operator required.
• Must possess a valid California BSIS guard card OR be able to obtain one prior to your first day of employment.
• Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks).
• An average typing speed of 45WPM.
• Demonstrated ability to operate radio, telephone equipment, and/or console monitors.
• Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge).
• Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email.
• Flexibility to work various shifts including weekends and holidays.
• A commitment to diversity, equity, accessibility, and inclusion.

Physical Demands:

• Remain in a stationary position at a computer terminal for an extended period.
• When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift).

Additional Information:

• The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills.

Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture .


Our Benefits:

• Comprehensive medical, dental, and vision coverage.
• 15 days of PTO, plus company-paid holidays.
• Additional time off including summer hours, winter hours, and a cultural floating holiday.
• Paid sick leave.
• Paid parental leave.
• 401k retirement plan with a company match
• Clean Air Commuter Program
• Employee Assistance Program through CompPsych Guidance Resources.
• Wellness benefits through Cigna Healthcare.
• Free access to 16,000+ online courses through LinkedIn Learning
• Free Academy membership screenings
• Free tickets and screenings at the Academy Museum
• Employee discounts through LifeMart and Working Advantage

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