Lead Service Director (Full-Time)

Overview Full-Time Service Director O'Connor Mortuary-Laguna Hills, CA Full-Time Location: Laguna Hills, CA Reports to: Service Director Manager and General Manager/OPS Supervises: N/A Minimum Requirements High school Diploma or Equivalent; Clean Driving Record. Purpose The primary representative of O’Connor Mortuary who oversees, organizes and accomplishes the service expectations of the family while working within defined policies and parameters of O’Connor Mortuary, the clergy or church and State law governing funeral service direction standards. Compensation Starting hourly rate is $22.00 Benefits Medical and dental benefit plans are available to full time employees. The company pays a flat rate toward the benefit plan selected by the employee. Dependents can be insured on the plans and the full cost passed onto the employee. Benefits start after 60 days of employment. Experience Prior mortuary, crematory, and/or cemetery sales desirable, but not mandatory. Basic computer skills for computerized Customer Relationship Management database. Job Description Service directors are responsible for leading, managing and delivering flawless service and assistance to the grieving families we serve. Service events include but not limited to, funerals with a body and casket present, memorials where an urn and cremated remains may or may not be present, visitation services and receptions. Events are held at O\'Connor chapel/facilities or any outside venue like a church. Two positions exist within this job description: Lead Service Director and Service Assistant. Lead Service Director is ultimately responsible for ensuring all aspects are carried out per instructions and family needs. Working directly with the family, Clergy, Church staff if needed, guests etc. Co Director role is to support and assist the lead director as needed. Duties: GM/OPS will assign Service directors to specific families/events. Directors will meet with the Arranger who met with the family originally to design and create a healing and meaningful event unique to this family. Arrangers will huddle with Directors to communicate the event details, family needs, any special requests etc. A written "Service instruction form" is created by the arranger so the director has the details in writing for the day of the event. Service directors will drive fleet vehicles like hearse or van, bring all service equipment needed and arrive early to set up the event prior to the families arrival. Director will greet the family and cover the details of the event, greet guests, coordinate with clergy and bereavement teams to make sure all are on the same page to ensure a flawless service or event. Training Training consists of on the job shadow training. You shadow the Lead Director or veteran director to observe, listen and absorb the experience in real time. After this process the trainee then takes the lead role as the trainer shadows them to assist as needed and continue the training process as the trainee puts into practice what they have learned. Once the trainee is ready they are then observed by the GM, COO or Lead Service director to insure proper training and are signed off as trained or continue the training process as needed. The initial training will take several months and involve shadowing veteran service staff, learning how we communicate with families and the processes we follow to insure we are delivering services at the highest level. Our expectations Rotate every other weekend schedule. Schedule will be provided at your orientation meeting. Adhere to Dress Code Attire Policy. See attachement. Lead director of public and private service events as well as assisting with such services. Transfer of decedents from medical facilities, county coroner and residences into our care. Procurement - you will be asked on occasion to help obtain legal paperwork from Coroner and Health Department. Flower Delivery - as a service assistant you will be required to deliver flowers for services. General Maintenance - All our staff members are required to assist with the general maintenance of the facility. Be a team player, be proactive and have a good attitude. There is a potential for a change of roles within the company based upon the behaviors and skills that you demonstrate that indicate you would do well in specific roles that were there maybe opportunity. Desired qualities Appearance/grooming - Please view our dress code requirements here. Compassion/Empathy Initiative/Proactivity Verbal Skills Flexibility and adaptability Performance Director will be evaluated on performance of the duties identified above, per the accompanying Funeral Director Manual Checklist. Initial goals for competencies required to begin seeing families will be laid out and progress monitored. As proficiency is attained on short and medium term goals, additional core competency goals will be added. All goals whether short or long term will be given attainment or completion dates. If specific tasks related to the competency standards are not met, dates will be renegotiated. As time passes management will determine if sufficient progress is being made to warrant continuation of the employment relationship, salary rate considerations, or promotion. Equal Opportunity The company is an equal-opportunity employer and provides employee benefits package. New employees are evaluated every Quarter during their first year, and annually thereafter. Management prefers to promote from within, so every employee is encouraged to discuss advancement and career goals with his/her supervisor. This position is “at will,” meaning neither continued employment nor tenure is guaranteed. #J-18808-Ljbffr O'Connor Mortuary