Public Safety Dispatcher (PT)

9-1-1 Center Operator

PART-TIME POSITION/HOURS VARY, NOT TO EXCEED 29 HOURS/WEEK

EMPLOYEES IN THIS JOB CLASSIFICATION ARE REQUIRED TO WORK A VARIABLE SHIFT THAT INCLUDES NIGHTS, WEEKENDS, OR HOLIDAYS

The 9-1-1 Center is a 24-hour operation. Receives emergency and non-emergency calls and dispatches services in response to the calls.

Essential Functions

Include the following. The list of essential functions is not exhaustive and may be supplemented as necessary. Other duties may be assigned. Regular and predictable attendance and punctuality are essential functions of this position. Receives calls for emergency or non-emergency services by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information by questioning the caller; dispatches the appropriate service to the scene (fire units, police units, wrecker, ambulance, utility company personnel, Red Cross personnel, etc.) Transmits request to the field units giving the location and nature of the call to the appropriate unit within the area or to the nearest available unit, as determined by priorities. Provides additional information to field units dispatched to answer calls; monitors field unit radio reports and requests for information or assistance from field units responding to calls. Maintains a computer log of field unit locations at all times, updating continually. Maintains records/logs of all messages received and/or transmitted. Maintains records of any services or streets that are out of service, reporting to correct department. Assists in maintaining current lists of hospitals, medical services, apartments, shopping centers, and streets in the City. Receives and enters into the computer the clock in/out time for field units. Keeps track of police units working off-duty employment. Takes requests for, retrieves from the computer, and transmits to appropriate field unit, information from the ACIC/NCIC system. Receives and transmits messages to other state public safety agencies via radio or telephone. Tests and monitors communication systems such as telephone, radios, paging systems, national alert warning system, NAWAS weather line, generators, and maintains related records as directed to ensure proper working order. Receives and provides information regarding City services after regular business hours, notifying employees scheduled to be on call of situations requiring a response.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. Must pass a Public Safety Dispatcher Test. Must have 2 years of North Little Rock Dispatch, North Little Rock Police, or North Little Rock Firefighter experience; or 2 years of public safety dispatch experience that includes some use of Southern Software CAD. Must have Basic Telecommunicator Certification through APCO or the State of Arkansas, or the ability to obtain certification within 12 months. Must be ACIC Level 1 certified or have the ability to obtain certification within 30 days of being hired.