Service Contract Specialist

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Your Role at Baxter: As a Service Contract Specialist , you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. Our customers trust you and appreciate your knowledge and curiosity when finding solutions to meet their needs. You enjoy being on location, building relationships, and establishing trust with the doctors and nurses who use Baxter solutions every day. As our primary connection to the healthcare professionals who rely on our products to save and sustain lives, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results. The insights and feedback you share with your team and to cross-functional partners help validate and inform priorities and changes. Your team: The Service Contract Specialist is responsible for providing direct support to a Sales Team and end customers. Emphasis is given on the ongoing development of existing and perspective service customers to ensure that the team can meet established growth targets. We're a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals. What you’ll be doing: Support the full customer lifecycle by researching accounts, identifying key stakeholders, generating sales opportunities, and assisting with customer onboarding, setup, contracting, and billing for RetinaVue subscriptions and professional services. Prepare sales support materials, service proposals, and customer documentation; collaborate with Sales, Project Managers, and cross-functional teams to develop opportunities and execute service agreements. Manage and maintain Salesforce opportunities, customer master data in SAP, and related business systems to ensure accurate records, data integrity, and process compliance. Execute and monitor subscription billing operations, including daily exception management, monthly invoicing, invoice delivery coordination, purchase order administration, and resolution of customer billing inquiries. Serve as the primary liaison between Sales, Operations, Finance, and other internal departments to support customer needs, troubleshoot issues, and deliver a positive customer experience. Administer contract renewals, IDN annual reviews, multi-year service agreement reconciliations, contract expiration reporting, and RMA billing activities. Maintain expertise in RetinaVue products, services, subscription models, ERP processes, and system integrations to support operational excellence and business continuity. Create and maintain Topcon camera serial numbers and other critical records to ensure device-level traceability and reporting accuracy. Train commercial teams on systems, processes, and billing protocols, while identifying and implementing improvements that reduce billing errors and enhance operational efficiency. Serve as the RetinaVue subject matter expert for ERP transactions, billing operations, system troubleshooting, and process optimization. What you’ll bring: Bachelor’s degree or equivalent experience 1+ year of experience in sales or customer service Strong organizational skills Skilled Critical Thinking Excellent oral, written, and organization skills. Basic to intermediate computer knowledge and keyboard skills Demonstrated ability to work independently and prioritize tasks Prior sales, customer service, and or call center experience, preferred Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change. We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $49,600 to $68,200 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. US Benefits at Baxter (except for Puerto Rico) This is where your well‑being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well‑being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice. 4341 State Street Road | Skaneateles, NY 13153 | United States of America #J-18808-Ljbffr