IVR Technical Analyst (NJ)

Our client, a leading organization in the communications and technology industry, is seeking an IVR Technical Analyst to join their team. As an IVR Technical Analyst, you will be part of the Customer Support and Technology Development teams. The ideal candidate will have strong analytical skills, effective communication, and a collaborative mindset, which will align successfully in the organization.

Job Title: IVR Technical Analyst

Location: Jersey City, NJ

What's the Job?

• Analyze current IVR systems and processes to identify areas for improvement and optimization.
• Collaborate with stakeholders to gather and understand business requirements related to call center technology.
• Design and develop prototypes to demonstrate potential solutions for business and technical teams.
• Utilize Agile tools such as JIRA, Bitbucket, and GitHub Copilot to manage project workflows and code repositories.
• Support the integration of speech IVR and client-facing systems, ensuring seamless user experiences.

What's Needed?

• Proficiency with Agile/Lean methodologies and tools like JIRA, Bitbucket, and GitHub Copilot.
• Experience with Python programming and prompt engineering techniques.
• Knowledge of cloud and call center technologies is preferred.
• Bachelor's degree in computer science or related field with 5-6 years of relevant experience.
• Experience with Speech IVR systems, Genesys Cloud CX, or similar platforms is highly desirable.

What's in it for me?

• Opportunity to work on innovative projects in a dynamic environment.
• Collaborate with a diverse and talented team of professionals.
• Develop your skills in cutting-edge call center and cloud technologies.
• Be part of a company recognized for its commitment to diversity and inclusion.
• Enjoy a hybrid work schedule with a minimum of 3 onsite days per week.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.