General Manager

General ManagerMore than a group of hotels, the LINE is a creative community built around a sense of discovery — an exploration of a building, a neighborhood, and a culture. From Koreatown in LA to Adams Morgan in DC to downtown Austin, each property is architecturally interesting and chosen for its location in emerging neighborhoods in compelling cities. The LINE hotels are both reflective and responsive—shaped by the communities they are part of while also contributing something new to those places. The LINE properties are a collaboration of the best local and out-of-town talent in design, food and beverage, arts and culture.We are seeking a dynamic General Manager to join our team. A successful candidate will have a genuine passion for the hospitality industry and an entrepreneurial spirit.The General Manager is responsible for the day-to-day operations of the hotel. This includes, but is not limited to, Front Office, Food and Beverage, Housekeeping, Engineering, Security, and Administrative departments. They will be expected to communicate the vision, direction, and purpose of all hotel and company initiatives, and achieve and maintain superior financial results while fostering a guest-focused environment. They will develop and drive strategies and tactics that make a big impact and actively seek out critical information on market trends, segment behavior, and other data to make informed decisions. They will create and promote learning opportunities and development plans for direct reports, with the aim of fostering a culture of development across the broader team. The person having this position must possess good communication skills, have the ability to resolve conflict, and have a thorough understanding of LINE policies, procedures and expectations. Because of the fluctuating demands of the company's operation, it may be necessary that each employee perform a multitude of different functions; therefore, you will be expected to help others when the occasion arises, just as other employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.Essential Functions & ResponsibilitiesAdministrative:Serve as the liaison between your property and the Managing DirectorManage expenditures from the Annual Operating Budget and Capital Reserve BudgetMonitor and manage the guest billing and collection procedures including delinquency, suspension, etc.Initiate, implement, understand and analyze accounting procedures to include: labor forecasts, inventory procedures, financial forecasting, annual budgeting procedures, capital expenditures, payroll and month-end analysisReview payroll records for appropriate personnelImplement policies and procedures including but not limited to severe weather, safety and fireResponsible for planning, documenting, implementing and monitoring department training programsAccountable for the timely completion of any projects as requestedComply with hotel purchasing and invoice proceduresCoordinate contract services relevant to specific areas of responsibilityDevelop a continuous five-year capital improvement plan for operationsEnsure that all accounting standards are adhered toImplement and adhere to the company Standard Operating Procedures for all departmentsMaintain accurate records and files of hotel programsCommunication:Communicate effectively and collaboratively with intercompany support teams- Brand, Revenue, People, Finance, Engineering and SalesCommunicate and interact with each employee, guest, investor and hotel management employees with courtesy, dignity and respect while maintaining a consistent professional demeanorEnsure all calls are answered in a courteous and professional mannerEnsure follow-up to escalated guest comments and comment card responses via telephone/email and provide follow-up documentation within five (5) business daysInitiate and maintain effective positive communication between guests and personnelMaintain an "Open Door" communication policy for personnel and guestsMaintain contact with trade associates, business improvement districts, professional organizations and industry publications for improvement of procedures and new technical advancesOrganize and conduct staff meetings and one on ones with direct reportsPeople:Responsible for interviewing, selecting, training, guiding and managing employeesEnsure company recruiting and onboarding procedures are adhered toEnsure all employees are in appropriate uniform and attire for their scheduled shiftMaintain an increased awareness of safety issuesMaintain and monitor effective personnel relations in a supportive, confidential environmentEnsure maintenance of job descriptions, postings, personnel evaluations, pertinent telephone listings and benefit communicationImplement labor standards and tailor job description templates to the specific hotelEnsure development of a hotel-specific orientation and implement both property and corporate orientationsAdminister and train on progressive discipline policies and proceduresResponsible for performance evaluations and setting annual goals for personnelOperations:Ensure that all staff is delivering the levels of service in accordance with the hotel standard operating proceduresHave a thorough understanding of the maintenance of the propertyOversee maintenance of property exteriors and public spaces and conduct daily inspectionsAdhere to all written mandatory policies and procedures, manuals, memos and oral instructionsOversee project completion for preventative maintenance, deep cleaning and special projectsEnsure the successful execution of all property events and local activations as neededOversee planning and pricing of all menu itemsHave a thorough understanding of services, amenities and offeringsMaintain current knowledge of all activities and events in the surrounding areasOversee the entire guest experience, from pre-arrival through departurePromote and encourage guest name recognition at all timesResponsible for reviewing, understanding and following up on hotel guest needsCoordinate and monitor contract services to ensure performance and productivity involving special projects and daily maintenance of grounds and guest rooms to meet guest expectationsCoordinate par level and stock of all inventory itemsOversee the weekly work schedule of all personnelEnsure safety equipment, fire extinguishers, first aid kits, etc. are inspected and in good working conditionEnsure that all equipment within the area of responsibility is maintained and in good working conditionOversee safety and emergency procedures and know the OSHA requirementsCompetencies, Requirements and SkillsAt least five (5) years' experience as hotel General Manager or relevant position required at a full service property with 300+ roomsProven track record managing hotels with a strong group and banquet business, including oversight of large-scale events and catering operationsBachelor's degree requiredExperience in Austin area market preferredStrong ability in using MS Office (MS Excel and MS PowerPoint, in particular)Ability to work with PMS and POS softwareOutstanding communication and interpersonal skillsExcellent reading, writing and oral proficiency in the English LanguageExcellent organizational and time management skillsExcellent attention to detailFinancial ManagementPerformance ManagementBusiness AcumenEthical ConductLeadershipAbility to multitaskWork well under pressure, be a team playerWe offer competitive wages and benefits while fostering a diverse and inclusive work experience. Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.