Loan Servicing Specialist

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at

Ideal candidates will demonstrate the bank’s core values.

• Driven : Hard-working, self-motivated, and strives for excellence.
  Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

• Dedicated : Committed to the success of colleagues, customers, and the Bank.
  Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

• Engaged : Cares about their job and the Bank’s success.
  Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Essential Responsibilities

The Loan Servicing Specialist will:

• Provide exceptional customer service to internal and external customers through phone calls, email, and loan desk tickets.
• Be responsible for all aspects of loan maintenance, to include processing payments, payoffs, payment corrections, and wires.
• Be responsible for the setup of all loan types in the bank’s core system and/or perform quality control of loan setup.
• Review annual escrow analysis, track and pay property taxes and insurance (flood, private mortgage insurance, hazard), and set up and/or cancel escrow accounts.
• Perform title tracking to ensure liens are added and/or released timely on titled collateral and real property.
• Ensure timely and accurate credit reporting on applicable loan types.
• Complete other duties as assigned.

Minimum Qualifications

• Demonstrate the Bank’s core values: driven, dedicated, and engaged.
• High school diploma or equivalent, and
• One year of experience in banking, finance, office or clerical support, or related role.

Preferred Qualifications

• Two years of experience in banking or finance.

Job Requirements

• Reliable transportation to and from work.
• Sitting or standing for extended periods of time and the ability to work and operate computer applications and equipment.
• Able to perform essential responsibilities of the job with or without reasonable accommodation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


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