Regulatory Operations Manager (contract)

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in more than 100, 000 cities and towns located in 220+ countries and regions across the globe. Every day, Hosts offer unique stays and one‑of‑a‑kind activities that make it possible for guests to experience the world in a more authentic, connected way. Our core values These are the ideas at the core of Airbnb: Our community is based on connection and belonging. Our creativity allows us to imagine new possibilities for people. Our responsibility is to all of our stakeholders. It takes a unified team committed to our core values to embody these ideas, and our fast‑moving team is committed to leading as a 21st‑century company. The Community you will join The Cities team is a cross‑functional supply team that supports Airbnb’s global business operations as we coordinate internally and with guests, hosts, and local governments to ensure successful outcomes for our community. The difference you will make As a Regulatory Operations Manager, you will be responsible for short‑term rental regulatory product and workflow launches for jurisdictions around the world. You will drive alignment with cross‑functional teams on execution plans, manage Host retention, and triage ongoing internal and external inquiries related to regulations and regulatory products. Qualifications We are seeking an operator who is exceptionally effective, entrepreneurial, collaborative, and an excellent communicator. In this role, you will be the voice for the host experience, aligning strategy and execution across multiple internal stakeholders. You are both scrappy and polished, enabling you to move quickly while bringing stakeholders along. Your attention to detail, strong operational skills, and ability to manage multiple priorities will be crucial to your success. A typical day Lead the development of successful regulatory product and workflow launches, retention, and ongoing compliance management for jurisdictions around the world, in collaboration with Engineering, Data, Scaled Operations, and Customer Support. Serve as an expert on regulatory products and workflows for internal stakeholders, including but not limited to Public Policy, Legal, and Geo teams. Serve as the lead for your jurisdictions by creating an operational rhythm and managing cross‑functional stakeholders, ensuring key initiatives are on track, and maintaining project documentation. Advocate for the host experience throughout the regulatory lifecycle. Managing internal and external inquiries and escalations related to short‑term rental regulatory products. Your expertise 5+ years of work experience in operations, product operations, program and/or project management in dynamic entrepreneurial and highly ambiguous environments. Alignment with Airbnb's values and high ethical standards. Experience driving alignment with cross‑functional teams, including engineering, legal, policy and business. Excellent organizational skills with high attention to detail and quality. Excellent written and verbal communication skills, excellent presentation skills. Hands‑on approach of getting things done with a sense of urgency and quickly adapting priorities to unexpected changes to achieve project goals and objectives. Intellectually curious, open‑minded self‑starter who is comfortable with ambiguity and risk and excited to get their hands dirty. Belonging & Accommodations Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay Rate Range $50-$64/hr Benefits Medical, Dental, Vision, 401K #J-18808-Ljbffr Airbnb