Account Manager

Account ManagerWe are seeking a highly organized and detail-oriented individual to join our Account Management team. Managing multiple client accounts, the Account Manager's responsibilities include maintaining a thorough knowledge of our business and offerings, managing and strengthening client relationships, identifying new business opportunities, and coordinating with internal teams to deliver on internal and external client expectations.ResponsibilitiesAbility to work in a fast paced, complex organization, with regulated deadlines while providing effective account management support to multiple clientsManaging multiple clients in different time zones while developing strong relationships to ensure customer satisfactionDevelop client work plansCoordinate and manage all client activities aligned to work plansDaily monitoring of all aspects of current client activity to meet contracted Statement of Work and Cognisight work flowsIn depth knowledge and ability to articulate all interdependencies associated with client reportsStrong communication skills to conduct client calls with all levels of leadershipDevelop and deliver client WebinarsOwn all client status' and provide accurate updates, gaps and gap closing plans regularly to Operation HuddlesStaying apprised of the Department of Health and Human Services (HHS) regulations, guidelines, and programs and ability to weave into all work flows and articulate with clientsRequirementsHealthcare/Health Plan or Medicare/ACA background strongly preferredMust be self-directed and escalate concerns with potential solutionsMinimum of 3 years demonstrated experience in Account/Client ManagementHigh level of professionalismBachelor's degree requiredWorking knowledge of risk adjustment and government audits as demonstrated with health plansProficiency in Microsoft Office Suite and proprietary software toolsStrong written and verbal communication internally and client facingExcellent organizational skills and priority setting for self, team, and client(s)Minimal client travel requiredMust be located in Rochester, NY