Inside Sales Coordinator

About Us

As a family-owned company, it’s the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service.

With competitive compensation, excellent benefits and exciting growth potential, it is a great time to join the STIHL team!

Why You’ll Love Working at STIHL:

• Competitive pay with multiple bonus opportunities and potential for annual merit increases
• Excellent health benefits including Medical, Dental & Vision Insurance
• Company-paid Life Insurance and Short & Long-Term Disability
• Robust retirement offerings including:
  • A fully vested Pension Plan after 5 years
  • A 401(k) with generous employer match
• Paid time off in addition to 11 Paid Holidays
• A strong culture of stability, community, and innovation
• Compensation : $47,000 - $59,500 per year. Actual compensation will depend on experience, qualifications, and internal equity

About You

You are a detail-oriented professional with a strong customer service background, experienced in supporting sales inquiries, resolving order issues, and managing CRM cases. Dedicated to delivering accurate solutions, maintaining strong dealer relationships, and ensuring a seamless customer experience.

Purpose

Provide support for incoming sales and inquiries via phone / emails, and CRM cases from STIHL dealers and branch locations. Process and resolve order discrepancies related to orders and 3rd party vendors using various systems mandated by STIHL.

Job Duties & Responsibilities

• Please dealer phone fax and e-mail rollers update blocked sales orders manage the e-mail inbox and faxes utilizing various systems and tools navigate resources such as dealer promotions electronics dealer support manuals and distribution pricing.
• Evaluate the estimated time frames for back-order products. Do possible warehouse transfers or Virginia Beach watch orders create the documents and CRM cases for calls / inquiries as well as maintain detailed notes.
• Support National Accounts department through processing orders e-mail responses convert electronic data interface orders and confirm part pricing convert data interfaces from EDI orders and verifying account contacts.
• Apply system knowledge for dealer single sign on remote login product registration warranty claims and product information website for dealers apply system knowledge for dealer training websites including STIHL USA and assist dealers and navigating and resolving issues related to STIHL SSO.
• Process and resolve the order discrepancies including missing product damaged items and in fact shipments visualize system applications to process credits free ships rebuilds and returns while maintaining accounting function and research issues related to credits invoices and any related corrections and process credit approvals and corrections through the third-party vendors.
• Complete order tracking and various shipping companies filed claims for missing /damaged products as necessary.
• All other duties and responsibilities as assigned.

Specifications

• High school diploma or GED required
• 1-3 years of STIHL experience in this field
• SAP or CRM experience is preferred but not required