Business Application Specialist I

Business Applications Specialist I Trainer

The City of Virginia Beach is looking to hire a candidate for the Business Applications Specialist I Trainer position. The ideal candidate will plan, develop, and manage, in collaboration with HHS team, a comprehensive training program modules for the Department of Human Services Behavioral Health and Developmental Services Division (BHDS) current Comprehensive Healthcare Records (CHR) system. These training modules will be suitable for system components utilized by administrative, clinical, and clerical staff.

Duties:

• Design, develop, and deliver innovative and engaging training courses for all the EHR/EMR and records management systems used by BHDS. Will also work closely with Human Services Subject Matter Experts, BHDS leadership, HHS IT Solutions and Users.
• Design, develop, deliver, and maintain clinical business systems focused curriculum that is continuously improved and revised as new business (clinical programs) requirements are developed and when policy and regulatory changes occur at the local, state, and federal level.
• Represent the department in new system implementations and coordinate additional departmental participation as needed; participate in the evaluation of design elements; assist in diagnosing and resolving application issues; and distribute reports.
• Collaborate with HHS team, BHDS leadership and program subject matter experts to conduct acceptance testing; report system defects to vendor and recreate problems in test environment to identify user or system errors; assist in determining causes of system problems and work with vendor BHDS leadership and HHS staff to determine appropriate corrective actions.
• Provide liaison with BHDS staff and HHS and vendor for disaster recovery; work closely with BHDS leadership, vendor and HHS technical staff; and act as intermediary between end- users and HHS staff to resolve user and system problems.
• Contribute to development of user training materials, general guidelines, and policies for the use of departmental data and may coordinate these tasks; participate in department system training workshops, product demonstrations, and conferences; conduct user training; develop and provide briefings for staff on specialized department application services and components; and aid other staff as needed.

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid Leave.