Director of IT & Business Systems

The Business Technology & Innovation Director is responsible for leading the technology strategy and systems that support the organization's operations, business growth, and innovation initiatives. This position oversees the organization's ERP, IT infrastructure, business intelligence, websites, cybersecurity, and emerging technologies, ensuring all platforms remain secure, scalable, efficient, and aligned with changing business requirements. The Director continually identifies opportunities to utilize technology, data, and AI to enhance processes, improve decision-making, and deliver measurable business outcomes.

As both a hands-on leader and strategic business partner, this individual guides key technology initiatives from initial strategy through successful implementation while building a strong, high-performing team and fostering collaborative relationships throughout the organization. The Business Technology & Innovation Director is instrumental in advancing the organization's technology vision by bringing together innovation, operational excellence, and a commitment to company culture.

Essential Responsibilities

• Directs the implementation of new software, system updates, and outage management to ensure optimal performance and effectiveness.
• Coordinates upgrade timelines and renewal schedules for essential company software and technology platforms.
• Maximizes organizational productivity by ensuring ERP databases, patches, add-ons, and storage systems operate efficiently and at peak performance.
• Oversees routine network monitoring and data security assessments.
• Identifies and implements opportunities to enhance software applications, business systems, BI reporting, and company websites.
• Establishes and implements organizational SOPs that promote internal controls, separation of duties, and audit preparedness.
• Develops and delivers IT security awareness training programs and workshops for employees.
• Performs recurring system audits, identifies areas for improvement, and ensures appropriate remediation efforts are completed.
• Protects company assets through the implementation and maintenance of disaster recovery plans, backup procedures, and information security protocols.
• Identifies and evaluates technology vendors, obtains proposals, assesses ROI, recommends solutions, and manages the execution of IT, SAP, and website-related projects.
• Evaluates operational challenges, technology trends, and projected business growth to identify and recommend appropriate IT solutions and strategies.
• Maintains high-quality internal service by developing, implementing, and enforcing technology standards and SLA expectations.
• Partners with the Finance department to support company financial objectives through timely invoice and expense submissions, annual budget development, and monthly reviews of departmental general ledger and P&L reports.
• Builds cross-functional partnerships that support strategic sales growth and the responsible, secure implementation of AI technologies.
• Ensures reliable IT, ERP, business intelligence, and website support for employees by overseeing timely helpdesk ticket resolution and project delivery.

Education, Experience, and Computer Skills

• Minimum of 6+ years of experience working with SAP Business One or a comparable ERP platform, or an equivalent combination of education and professional experience.
• Minimum of 4+ years of experience in a leadership or management capacity.
• Advanced proficiency and hands-on expertise with SAP Business One required.
• Experience writing and executing SQL queries and working with Crystal Reports.
• Strong proficiency with Microsoft applications and Windows environments.
• Bachelor's degree in Computer Science, Information Technology, or a related discipline.
• SAP Business One certification strongly preferred.