INTENSIVE CASE MANAGER

Make a Difference Every Day

Intensive Case Manager (ICM)

Philadelphia, PA
Full-Time
DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development (RHD) FaSST/Connections , we believe everyone deserves access to the support and resources needed to live a stable, healthy, and fulfilling life.

We're seeking compassionate and motivated professionals who are committed to helping individuals navigate mental health challenges, access community resources, and achieve their personal goals. As an Intensive Case Manager, you'll play a vital role in empowering individuals to build independence, strengthen community connections, and improve their overall well-being.

About FaSST/Connections

The FaSST/Connections Program provides Intensive Targeted Case Management services to families and individuals throughout Philadelphia who require mental health support services. Our team works closely with consumers, natural support systems, and community providers to ensure access to the services needed for long-term stability and recovery.

We are dedicated to person-centered care that emphasizes individual strengths, community integration, self-determination, and meaningful recovery.

Why Join Our Team?

Competitive Pay & Benefits
• Competitive Compensation
• DailyPay - Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development
• Professional Development Opportunities
• Ongoing Training and Education
• Career Advancement Opportunities
• Leadership Development Programs
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters
• Help individuals achieve recovery goals
• Connect consumers with critical community resources
• Advocate for vulnerable populations
• Support independence and self-sufficiency
• Join a mission-driven organization committed to improving lives

What You'll Do

As an Intensive Case Manager , you will:
• Assess and evaluate the needs of individuals assigned to your caseload
• Assist consumers in developing and achieving personal goals
• Link individuals to psychiatric, medical, social, residential, financial, and community-based services
• Monitor services and supports to ensure effectiveness and appropriateness
• Complete all required state-mandated documentation and service records
• Conduct outreach activities, including home visits and community-based support
• Help consumers establish and strengthen natural support networks
• Advocate on behalf of consumers to obtain critical resources and services
• Collaborate with family members, support systems, and service providers
• Monitor consumer progress and identify changes that may impact treatment or recovery
• Participate in crisis prevention and de-escalation efforts as needed
• Perform other related duties as assigned

Who We're Looking For

You may be a great fit if you are:
• Compassionate
• Organized
• Dependable
• Solution-Oriented
• Team-Oriented
• Resourceful
• Professional
• Committed to Helping Others

Qualifications

Required
• Bachelor's Degree in a Human Services field
• Valid Driver's License
• Knowledge of homelessness, addiction services, residential programs, mental illness, and treatment resources
• Experience with crisis prevention and de-escalation techniques

Preferred
• Previous case management experience
• Experience working with individuals experiencing severe mental health challenges
• Familiarity with community-based behavioral health services

Schedule
• Full-Time position
• Community-based role with field work and home visits
• Availability to support consumers throughout the community
• Participation in on-call or after-hours responsibilities as required by program needs

Physical Requirements
• Ability to travel throughout the service area
• Ability to conduct community visits and home visits
• Ability to sit, stand, walk, bend, and carry work-related materials as needed
• Ability to perform essential job functions with or without reasonable accommodation

Apply Today

Some jobs pay the bills.

Some jobs build careers.

This job changes lives.

If you're looking for a rewarding career where you can empower individuals, strengthen communities, and make a lasting impact every day, we encourage you to apply today.

Join our team and become the reason someone has a better day.

About Our Organization

Resources for Human Development (RHD) is a national human services nonprofit dedicated to helping people of all abilities achieve greater independence, recovery, and well-being through innovative and person-centered services.

Equal Opportunity Employer

Resources for Human Development is an Equal Opportunity Employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, genetic information, or any other protected status under applicable law.