Engineer, Quality

CommScope’s Building & Campus business delivers end‑to‑end enterprise networking infrastructure—structured copper and fiber cabling (SYSTIMAX®, NETCONNECT®, Uniprise®), powered fiber and automated infrastructure management (imVision®). 
It focuses on high bandwidth, longer distances, smarter visibility/monitoring, faster deployment and large‑venue coverage—enabling connected, secure environments across offices, campuses, universities, hospitals, airports and other venues.

General Summary

As a Quality Engineer, you will be responsible for Quality support of production operations in CommScope’s North Carolina production facilities. You will work closely with other quality engineers, process engineering, operators, supervisors, project managers and external connectivity locations to maintain and improve external and internal quality, quality systems and manufacturing costs.

Duties & Responsibilities

• Active participation on new product development, cost reduction projects assigned, overseeing adherence established quality and work standards. 
• Supervision and development of quality technicians.
• Communicate with all levels of the organization regarding KPI’s and corrective and preventive actions
• Complete and maintain quality deliverables such as control plans, test plans sampling justifications.
• Monitor MRB areas, expedite dispositions and lead root cause analysis of internal failures.
• Report, review and analyze customer complaints, using 8D methodology, identify repetitive issues, common root causes and trends to help drive reduction on overall complaints. Respond to both internal and external complaints.
• Analyze, investigate, document and report supplier issues.
• Review and analyze non-conformances to identify repetitive failure modes and trends by product family found during validation testing. 
• Support special quality projects or initiatives as needed. 
• Provide Engineering and preventive maintenance support for test equipment.

Accountability / Impact

As a Quality Engineer, you will be responsible to support, from a quality perspective, new product development projects for the business unit product portfolio. You will work closely with the quality, engineering, operations, product line management, and project management departments to have a successful product launch into a manufacturing site.

Competencies:

Customer Focus: Building strong customer relationships and delivering customer-centric solutions. 

Financial Acumen: Interpreting and applying understanding of the key financial indicators to make better business decisions.

Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

Required Qualifications for Consideration

• Bachelor's degree in Engineering.
• Must have a good understanding of quality concepts, problem solving and process improvement techniques, root cause analysis, 8D methodology, FMEAs, control plans, SPC, CpK, DOE, Poka Yoke. 
• Proficiency Microsoft Office applications. 
• Flexible to work in a variety of product lines and locations as needed while supporting shift work if necessary.
• Ability or potential to present and report data to all levels of the organization.

Desirable Qualifications Job Specifications

• ASQ certifications (CQEm, CQA or similar)

• 2-3 years experience in quality field within a manufacturing environment.

• Experience in change management, and QMS systems preferred.
• Experience with SAP or other MRP systems a plus.
• Experience/knowledge of SQL a plus.
• Experience or certification in auditing preferred (TL 9000, ISO 9001).

• Greenbelt or Blackbelt certifications