Operations Manager

Operations Manager

As the Operations Manager at The Oncenter and Empower FCU Amphitheater at Lakeview, you will be responsible for overseeing all Operations functions and custodial services. Coordinates activities across departments and contractors to ensure smooth event execution and facility readiness. Maintains compliance with laws, codes, and safety standards; develops policies, procedures, and training programs. Manages budgets, inventory, contracts, and vendor negotiations. Oversees preventive maintenance, emergency procedures, and special projects such as construction or expansion. Acts as a liaison with external agencies and serves as Manager on Duty when required.

Essential duties and responsibilities include:

• Provide leadership and oversight for the Operations Department, including supervision of the Assistant Operations Manager and Operations staff.
• Establish departmental priorities, assign responsibilities, and monitor progress to ensure operational objectives are achieved efficiently and effectively.
• Oversee the planning and execution of daily operational activities to ensure venue readiness for events, facility operations, and guest services.
• Review and approve departmental staffing plans and schedules prepared by the Assistant Operations Manager to ensure appropriate coverage and efficient use of labor resources.
• Oversee payroll administration for the Operations Department, including review and approval of employee time records, payroll adjustments, and labor reporting.
• Monitor labor costs and staffing levels to ensure alignment with departmental budgets and operational needs.
• Manage departmental purchasing activities, including ordering supplies, equipment, uniforms, tools, and operational materials necessary to support venue operations.
• Maintain oversight of departmental inventory and ensure adequate stock levels are maintained across all facilities.
• Assist the Director in the preparation and administration of annual operating and capital budgets, including long-range planning for repairs, replacements, and facility improvements.
• Monitor departmental expenditures and recommend cost-saving measures while maintaining operational effectiveness and service standards.
• Coordinate with venue departments, contractors, vendors, and external agencies to support operational readiness and successful event execution.
• Develop, implement, and maintain departmental policies, procedures, and operational standards to promote efficiency, safety, and compliance.
• Review operational reports, staffing needs, maintenance priorities, and event requirements to identify trends and opportunities for improvement.
• Ensure compliance with all applicable laws, codes, regulations, company policies, safety requirements, risk management practices, and emergency procedures.
• Provide coaching, training, mentoring, and performance management for Operations personnel, including the Assistant Operations Manager.
• Investigate and resolve operational issues, facility concerns, and customer or client complaints requiring management-level attention.
• Participate in regular management meetings and provide recommendations regarding operational improvements, staffing, budgeting, and facility needs.
• Serve as Manager on Duty (MOD) as required.
• Perform other duties as assigned.

Qualifications:

• Associate's Degree; or
• Five years of experience in the event/operations industry; or
• Equivalent combination of education and experience.

Skills and abilities include:

• Exceptional interpersonal, organizational, written, and verbal communication skills.
• Excellent organizational skills and ability to effectively handle and prioritize multiple tasks.
• Proficient in Microsoft Office; able to learn and apply computer systems quickly and efficiently.
• Ability to effectively schedule, motivate, and supervise staff.
• Supervisory experience required.
• Remain flexible and adjust to situations as they occur.
• Demonstrate problem-solving and communication skills.
• Ability to work under limited supervision and to interact with all levels of staff including management.
• Strong analytical, critical thinking and problem-solving skills.
• Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a face-paced environment.
• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

Physical demands include:

• Must be able to walk/stand/sit for long periods of time.
• You may be required to work both indoors and outdoors as required.
• Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.
• This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

Legends Global is an Equal Opportunity Employer and considers all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, protected veteran status, or any other characteristic protected by federal, state, or local law. We provide reasonable accommodations for qualified individuals with disabilities in the application and hiring process. Legends Global is a VEVRAA Federal Contractor, encouraging Women, Minorities, Individuals with Disabilities, and Protected Veterans to apply.