Sr. Principal Professional Services Consultant (Bridgeport)

Job Summary

The Sr. Principal Professional Services Consultant leads the design and delivery of Genesys Cloud solutions for large or strategic customers. The role requires deep product expertise, leading technical architecture, and ensuring project success through PS implementation standards and efficient problem resolution.

Responsibilities

• Lead technical design and architecture for Genesys Cloud projects, acting as the primary technical advisor for key accounts.
• Ensure adherence to PS implementation standards, manage project plans, test plans, and provide status updates.
• Support post‑sale and transition activities, including onsite/remote escalation handling.
• Maintain a minimum of 70% billable utilization and identify opportunities to increase delivery efficiency.
• Provide training on Genesys Cloud products and internal processes to internal and external stakeholders.

Qualifications

• Bachelor’s degree in Computer Engineering, Computer Science, or related field.
• 3+ years of experience with Genesys Cloud Platform and 10+ years total industry experience.
• Strong knowledge of AWS and experience building integrations with APIs, JSON, and JavaScript.
• Excellent communication skills and ability to manage complex projects and teams.

Compensation & Benefits

Base salary $128,400 – $238,600. Includes potential commission or bonus opportunities.

Benefits: Medical, Dental, Vision, Telehealth, flexible work schedules, 401(k) matching, adoption assistance, fertility treatments, 10 paid holidays, and paid time off.