KloudGin Systems Analyst

Systems Analyst – KloudGin Work Management Job Title: BSA or Systems Analyst Duration: 6 Months (Extendible) Our client is seeking a Systems Analyst – KloudGin Work Management to support the implementation, configuration, and ongoing optimization of their Field Service Management solution. This role plays a key part in evaluating business processes, aligning user needs with system capabilities, and ensuring the reliable performance of work management applications. Responsibilities Provide analytical support for work management systems by evaluating business processes, translating requirements into system configurations, and ensuring alignment with operational needs. Lead and participate in requirements gathering, solution analysis, technical design, testing activities, documentation, and project planning efforts. Consult with stakeholders to understand objectives, performance expectations, workflows, and data requirements, offering technical alternatives when appropriate. Partner with process owners and subject matter experts to refine user requirements and document business processes, configurations, and workflow changes. Analyze and map current workflows to identify impacts, gaps, and opportunities for process improvement. Develop testing criteria, execute test plans, validate system changes, troubleshoot issues, and prepare documentation for system modifications. Deliver end-user support and training, ensuring complex technical concepts are communicated clearly to non-technical audiences. Coordinate with consultants, system integrators, technical teams, and internal partners to investigate and resolve system-related issues. Build and maintain productive working relationships across diverse teams and project stakeholders. Qualifications Experience configuring the KloudGin Work Management (Field Service Management) platform. Minimum of 3 years as a Systems Analyst or related role supporting Field Service Management systems. Hands‑on experience implementing and supporting FSM solutions in a utility or similarly regulated industry. Strong understanding of system integration approaches including APIs, middleware, and data migration. Knowledge of mobile technologies and their use in field service environments. Proficiency with SDLC methodologies such as Agile, Waterfall, or blended approaches. Experience working with reporting and analytics tools that support FSM data. Working knowledge of cloud‑based applications and SaaS environments. Basic familiarity with related systems such as SAP Plant Maintenance, Esri, and SharePoint. Preferred Experience serving as a project lead, functional lead, or coordinator on technology initiatives. Ability to rapidly learn new tools and technologies with minimal supervision. Demonstrated stakeholder management skills, including facilitating alignment across diverse groups. Deep understanding of field service operations and associated business processes. Experience analyzing systems and workflows to identify gaps, recommend improvements, and support modernization efforts. Strong communication skills, with the ability to convey technical information clearly to non-technical users. Ability to work independently or collaboratively within diverse teams while maintaining strong working relationships. Experience documenting system requirements, user stories, use cases, and technical specifications. Strong analytical and problem‑solving skills, with the ability to remain adaptable and composed in a fast‑paced environment. #J-18808-Ljbffr MethodHub