Business Services Manager

Join to apply for the Business Services Manager role at Grant Associates 3 days ago Be among the first 25 applicants Join to apply for the Business Services Manager role at Grant Associates Our employees consistently rate Grant Associates as a great place to work, and often recommend open positions to friends. We have been recognized as the best place to work for working families in El Paso! We are a culturally diverse company with competitive benefits, frequent opportunities for growth and change, training, and fun activities! We provide: Competitive wages for high performance • 11 Paid Holidays • PTO • Tuition reimbursement • Guided Professional Development Plans • Summer Fridays • Weekly Wellness Sessions • Medical/Vision/ Dental • Employer Paid Life Insurance • Employer 401k Contributions • Employee Referral Bonus • Employee Assistance Programs •Company Picnics • Volunteer Experiences • Access to Free Financial Counseling Innovation and a culture of continuous improvement are built into the fabric of our company. Staff have an opportunity to improve themselves and our company by joining our Fit Forward, Culture, Innovation, and Green teams. General Description We are seeking a dynamic and strategic Business Services Manager to lead a high-performing team responsible for employer engagement, job placement, and workforce development initiatives across the Borderplex region. This role is ideal for a strong leader with experience in workforce programs, project management, and budget oversight who is passionate about creating meaningful employment connections and driving measurable outcomes. The Manager will oversee recruitment and business engagement functions, support employer training initiatives, manage special projects, and ensure alignment with Texas Workforce Commission (TWC) performance metrics. Responsibilities Lead, mentor, and support a team of Recruiters, Job Developers, Business Consultants, and Special Projects Career Navigators. Foster a high-performing, collaborative, and mission-driven team culture. Performance & Operations Management Monitor performance goals aligned with TWC and local board standards, including job placement, retention, and training-related outcomes. Use tools like Symphony Notes, WIT, and Salesforce to track metrics and improve service delivery. Project & Budget Oversight Manage multiple workforce initiatives simultaneously, including timelines, deliverables, and stakeholder communication. Oversee program budgets, track expenditures, and ensure alignment with contract milestones and compliance requirements. Employer Engagement & Partnership Development Cultivate and maintain strong relationships with employers to assess workforce needs and develop customized solutions. Act as a liaison to resolve recruitment challenges, coordinate hiring events, and align upskilling programs with in-demand skills. Lead the implementation and performance of employer grants such as Skills for Small Business and Skills Development Fund. Support proposal development and ensure funds are used effectively to increase employer participation and job seeker placements. Stay abreast of local labor market trends, emerging industries, and skills demands. Translate market insights into actionable strategies for job seeker support, sector partnerships, and training investments. Champion continuous improvement by encouraging new ideas, streamlining workflows, and enhancing service models. Develop and test innovative placement, training, and retention strategies to support employer and job seeker success. Reporting & Accountability Regularly report performance outcomes to leadership and funders, ensuring data accuracy, transparency, and impact alignment. Support internal audits, quality assurance, and documentation requirements . Qualifications Bachelor’s degree in human resources, business administration, workforce development, or a related field preferred. Must be fluent in Spanish. Minimum of 4 years of experience in workforce development, business services, or recruitment, including direct employer engagement. At least 2 years in a supervisory or management role with experience in project and/or budget oversight. Strong understanding of TWC programs and workforce development funding (e.g., SSB, Skills Development Fund). Excellent communication, negotiation, and interpersonal skills. Proficient in analyzing data and using insights to drive team performance. Knowledge of local labor market trends and economic development priorities preferred. Proactive, resilient, and results-driven with a passion for community impact. About Us Grant Associates is a national workforce development company that is passionate about raising the economic security for the people, businesses, and communities we serve. Since opening our doors in 1997, we have operated programs in cities large and small, partnering with communities to build the human side of economic development. As one of the largest workforce development organizations in North America, we have provided workforce development services to more than 50,000 companies and helped more than 1.2 million people achieve their career goals. Grant Associates is a wholly owned subsidiary of Advanced Personnel Management (APM) Group, a leading international provider of Human Services with offices in ten countries. Grant Associates is an Equal Opportunity Employer Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function General Business Industries Business Consulting and Services, Health and Human Services, and Staffing and Recruiting Referrals increase your chances of interviewing at Grant Associates by 2x Sign in to set job alerts for “Business Services Manager” roles. 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