Executive Meeting Manager

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Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

If creating special memories and being part of an exceptional guest experience appeals to you, perhaps you would be interested in joining the outstanding team of hospitality professionals at The Fairmont Washington, D.C., Georgetown.

Located in Washington's fashionable West End, The Fairmont Washington, D.C., Georgetown surrounds you with comfort and luxury. The Hotel offers spacious guestrooms, an outstanding food and beverage product, and a service culture that is unique and memorable.

Position Summary:

The Executive Meetings Manager is an entry-level sales and service role responsible for managing inbound leads for small rooms-only groups and short-term meetings and events. The Executive Meetings Manager will quote availability, rates, food and beverage minimums, and meeting room rental for groups of up to 15 rooms on peak and one-day meetings and events with fewer than 20 attendees, either actualizing within the following 60 days. Once business is confirmed, the Executive Meetings Manager will transition into an event services role, acting as the client's primary point of contact through the execution of the event.

Reporting To: Director of Sales, with a dotted line to the Director of Event Sales & Services

Responsibilities:

Sales & Booking:

• Respond promptly and professionally to all inbound inquiries for small group rooms and meeting and event business.
• Quote hotel availability, rates, food and beverage minimums, and meeting room rental for groups of up to 15 rooms on peak and one-day meetings and events with fewer than 20 attendees, as determined by the Hotel's executive leadership and subject to adjustment based on business needs.
• Prepare and present proposals and contracts in a clear, accurate, and timely manner.
• Achieve individual revenue booking goals as assigned by the Director of Sales.
• Upsell food and beverage, amenities, and additional services to maximize revenue for the Hotel.
• Apply meeting room rental charges in accordance with Hotel guidelines and event room capabilities.
• Follow all deposit policies and coordinate payment of all event bills in accordance with Hotel procedures, working closely with the Credit Manager to ensure proper billing.

Event Services & Coordination:

• Upon confirmation of business, transition into the event services role as the client's primary point of contact.
• Collect and manage all rooming lists, meeting details, menu selections, audiovisual requirements, and room set-up specifications.
• Communicate audiovisual needs to Encore, the Hotel's in-house audiovisual partner, in a timely and accurate manner.
• Prepare and distribute accurate and timely Banquet Event Orders (BEOs) to all relevant Hotel departments by the established deadline.
• Coordinate all arrival and departure details, special guest room requirements, and any outside vendor requirements.
• Ensure all event details are accurately maintained and updated in the Hotel’s Sales & Catering management system.
• Coordinate payment and post attrition and meeting room rental charges as applicable.
• Conduct prompt follow-up with clients following the conclusion of events, addressing any concerns and communicating feedback to relevant Hotel departments within 24 hours.

Collaboration & Communication:

• Maintain a strong working relationship with the Hotel's operational departments to ensure seamless event execution.
• Work closely with Encore to ensure that all client audiovisual needs are met and exceeded.
• Collaborate with the Event Sales & Services, Catering, and Sales teams to ensure cohesive communication and overall product knowledge.
• Attend all required Hotel meetings, including but not limited to Revenue, BEO, and Catering and Event Sales & Services meetings.
• Additional special projects as assigned by the Director of Sales and the Director of Event Sales & Services.

What is in it for you:

• Competitive Salary
• Paid Time Off
• Medical, Dental and Vision Insurance, 401K
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities 

Rate of Pay: $24.00 - $28.00 per hour

Qualifications:

• Bachelor's Degree from an accredited college or university. Liberal arts degrees are welcome and may be desirable for this role.
• Prior experience in a hotel, catering, or events environment is preferred but not required for the right candidate.
• Strong interest in and knowledge of food, beverage, and catering.
• Professional sales and presentation skills.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple projects simultaneously.
• Excellent interpersonal and communication skills, both written and verbal.
• Professional attitude and appearance.
• Self-motivated, creative, confident, and highly energetic personality.
• Computer literacy, including proficiency in the Microsoft Office Suite.
• Proficiency in Opera Sales and Events Management for the Cloud preferred.
• Ability to maintain flexible hours, including evenings and weekends, as required by business needs.
• Must be legally authorized to work in the United States without sponsorship.

Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays,  discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Must be legally authorized to work in the United States without sponsorship.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.