Lead Maintenance

SUMMARY: Oversees and coordinates daily operations of the maintenance/ engineering departments and team members; maintains all equipment, interior and exterior of buildings, and property in proper condition.

DUTIES AND RESPONSIBILITIES:

• Maintains property including but not limited to offices, work areas, public areas, and equipment through development and implementation of Preventive Maintenance program; ensures all maintenance and repairs are completed in a timely, cost-effective manner and according to all specifications.
• Manages organization’s physical operations including but not limited to refrigeration, heating, ventilation and air conditioning, kitchen equipment, emergency generators, plumbing, water treatment, and electric systems.
• Maintain turnover of homes by scheduling in-house work and external vendors as needed, update make-readies in the computer and ensures all work is accomplished within quality standards.
• Interfaces with appropriate team members/managers to receive information regarding maintenance needs; ensures timely response to requests.
• Interfaces with appropriate team members/managers, engineers, and outside contractors to review and/or develop renovation and new construction plans; coordinates communication with and work of outside contractors.
• Monitors and maintains proper inventory levels; authorizes purchase orders for supplies and equipment.
• Ensures all fire and safety inspections are completed and any discrepancies corrected; ensures property is in compliance with all safety and sanitation policies, procedures, and regulations.
• Supervises and assists team members in maintenance and repair of equipment, buildings, and property as needed.
• Oversee and participate in required quarterly Preventative Maintenance inspections of homes.
• Pre-inspection of all properties in preparation for all REAC inspections.
• Oversee and maintain work orders to ensure completed to standards and in a timely manner.
• Possesses and maintains thorough knowledge of city and state building codes, OSHA requirements, and ADA laws; implements OSHA and ADA guidelines and programs.
• Possesses and maintains thorough knowledge of ventilation/air conditioning, heating, refrigeration, electrical, plumbing, carpentry, painting, and other generally accepted maintenance skills.

· Develops, implements, and monitors department budget; manages expenses within approved budget constraints.

• Prepares accurate and timely reports as required.
• Hires, trains, supervises, motivates, and develops maintenance/engineering team members; manages schedules and workflow.
• Assigns duties and monitors quality of work; assures team members conforms to organizational policies and procedures and safety regulations.

· Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

· Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

· Must be able to physically access all exterior and interior parts of the property, including common areas and amenities.

· Must be able to deal with moderate to high levels of stress due to meeting deadlines, constant reprioritizing and supervising employees.

· Periodic travel within and outside of assigned geographical area will be required to conduct and attend training programs, assist at other properties, as needed, business meetings, property takeovers or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Therefore, a valid driver’s license, proof of insurance and reliable transportation is required. May require airline travel, out of town and/or overnight trips.

· Will be regularly called upon to work overtime in order to complete the demands of the property.

· Will be scheduled for on-call emergencies. While on call, must respond to calls within fifteen (15) minutes and be on premises within thirty (30) minutes to address resident, management or emergency situations.

• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

· Supervises employees.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

· Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems .

QUALIFICATIONS:

· Two to four years related experience or equivalent

· Knowledge of ventilation/air conditioning, heating, refrigeration, electrical,

plumbing, carpentry, painting, and other generally accepted maintenance skills.

· Knowledge of city and state building codes, OSHA requirements, and ADA laws.

· Demonstrated proficiency in supervising and motivating team members.

· Commitment to excellence and high standards.

· Basic competence in subordinates’ duties and tasks.

· Strong organizational, problem-solving, and analytical skills.

· Ability to manage priorities and workflow.

· Versatility, flexibility, and a willingness to work within constantly changing

priorities with enthusiasm.

· Proficiency with OneSite and Microsoft a plus.

· Proven ability to handle multiple projects and meet deadlines

· Strong interpersonal skills.

· Ability to deal effectively with a diversity of individuals at all organizational levels.

· Good judgement with the ability to make timely and sound decisions.

· Creative, flexible, and innovative team player.

· Bilingual skills a plus.

· Ability to understand any and all safety requirements and cautions.

· Ability to perform the physical labor necessary.

COMPETENCIES:

• Problem Solving --Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service-- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Communication-- Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings. Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-- Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics-- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Professionalism-- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality-- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Attendance/Punctuality-- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

· Continually required to stand

• Continually required to walk
• Occasionally required to sit
• Frequently required to climb, balance, bend, stoop, kneel or crawl
• Frequently required to talk or hear
• Frequently utilize visual acuity to operate equipment, read

technical information, and/or use a keyboard

• Continually required to lift/push/carry items less than 50 pounds/ up to 50 pounds/ up to 50 pounds/ more than 50 pounds
• Continually exposure to outside weather conditions
• Occasionally/Frequently/Continually very loud noise (example: jack hammer work)

About Marquis Management:

The Marquis Group is a stable growing real estate company that prides itself in employee longevity where our teams of professionals strive daily to manage our assets to the very best standards. We provide the essentials of property management with People being our number one priority. Our “One Team – One Purpose” approach is successful because of our team member engagement and dedication to do the right thing. If you contain a deep desire to grow professionally, have work ethic centered on teamwork we would love to speak to you.