Low Voltage Service Technician

Job Description

Job Description

About VIP Systems

VIP Systems is a premier Florida systems integrator specializing in commercial electrical and low-voltage technology solutions. We design, install, service, and maintain advanced building technologies for luxury residential, multifamily, commercial, hospitality, and mixed-use developments.

Our expertise includes access control, video surveillance, structured cabling, networking, audio-visual systems, intercoms, and integrated building technologies. We are committed to delivering exceptional workmanship, outstanding customer service, and long-term client relationships.

Position Overview

VIP Systems is seeking an experienced Low Voltage Service Technician to join our growing Service Division. This position is responsible for diagnosing, repairing, maintaining, and commissioning commercial low-voltage systems while providing exceptional service to our customers.

The ideal candidate is a self-motivated technician with strong troubleshooting skills, extensive field experience, and a solid understanding of IP-based technologies. You should be comfortable working independently, communicating directly with customers, and solving complex technical issues while maintaining the highest standards of workmanship and professionalism.

Key Responsibilities
Service & Troubleshooting

• Diagnose, troubleshoot, repair, and maintain commercial low-voltage systems.
  
• Respond to scheduled and emergency service calls in a timely and professional manner.
  
• Perform preventive maintenance, inspections, firmware updates, system backups, and operational testing.
  
• Identify causes of system failures and recommend appropriate corrective actions.
  

Access Control

• Install, configure, troubleshoot, and service access control systems, including:
  • Controllers
    
  • Card readers
    
  • Electric strikes
    
  • Magnetic locks
    
  • Request-to-Exit (REX) devices
    
  • Automatic door operators
    
  • Intercom systems
    
  • Associated hardware and software
    

Video Surveillance (CCTV)

• Install, configure, and troubleshoot IP and analog surveillance systems.
  
• Configure cameras, NVRs, PoE switches, recording systems, and remote viewing applications.
  
• Perform camera alignment, image optimization, recording verification, and system health checks.
  

Networking & IP Systems

• Configure and troubleshoot IP networks supporting low-voltage systems.
  
• Configure managed switches, VLANs, DHCP, static IP addressing, PoE, VPN connectivity, and basic firewall/router settings.
  
• Diagnose network communication issues affecting connected devices.
  

Structured Cabling

• Install, terminate, test, label, certify, and document:
  • Cat5e
    
  • Cat6
    
  • Cat6A
    
  • Coaxial cable
    
  • Fiber-optic cabling
    
• Maintain high-quality installation standards in accordance with industry best practices.
  

Audio/Visual Systems

• Install, configure, and service commercial audio/visual systems, including:
  • Distributed audio
    
  • Amplifiers
    
  • Speakers
    
  • Flat-panel displays
    
  • Digital signage
    
  • Video conferencing systems
    
  • Control systems
    

Documentation & Customer Service

• Read and interpret construction drawings, riser diagrams, wiring schematics, specifications, and manufacturer documentation.
  
• Complete service tickets, testing records, photographs, material usage, and daily reports accurately and on time.
  
• Communicate professionally with customers, property managers, project managers, and other trades.
  
• Provide customers with system operation guidance and basic user training when appropriate.
  

Safety & Equipment

• Maintain assigned company vehicle, tools, test equipment, and service inventory.
  
• Follow OSHA regulations, company safety policies, and applicable electrical and low-voltage codes.
  
• Maintain a clean, organized, and professional job site.
  

Requirements

Required Qualifications
Experience

• Minimum 2-3 years of hands-on experience servicing commercial low-voltage systems.
  
• Proven experience independently troubleshooting and repairing integrated building technologies.
  

Technical Skills

Strong working knowledge of:

• Access Control Systems
  
• IP & Analog CCTV
  
• Structured Cabling
  
• Audio/Visual Systems
  
• TCP/IP Networking
  
• Fiber Optics
  
• IP Device Configuration
  
• Network Infrastructure
  

Networking Knowledge

Ability to configure and troubleshoot:

• Managed switches
  
• VLANs
  
• DHCP
  
• Static IP addressing
  
• PoE systems
  
• VPN connectivity
  
• Basic firewall and router settings
  

Computer Skills

• Working knowledge of Microsoft Windows operating systems.
  
• Experience using web-based equipment interfaces and mobile service applications.
  
• Ability to update firmware, configure devices, and perform software diagnostics.
  

Professional Skills

• Excellent troubleshooting and analytical abilities.
  
• Strong customer service and communication skills.
  
• Ability to work independently with minimal supervision.
  
• Strong organizational and documentation skills.
  
• Ability to prioritize multiple service calls efficiently.
  

Physical Requirements

• Valid Florida driver's license with an acceptable driving record.
  
• Ability to lift up to 50 pounds.
  
• Comfortable working on ladders, lifts, and elevated work platforms.
  
• Ability to work indoors and outdoors in varying weather conditions.
  

Preferred Qualifications

Experience with one or more of the following platforms:

• Genetec
  
• Hanwha Vision
  
• Axis Communications
  
• SALTO
  
• Mercury Security
  
• HID Global
  
• ButterflyMX
  
• Brivo
  
• Verkada
  
• Ubiquiti
  
• TP-Link Omada
  

Preferred certifications include:

• OSHA 10 or OSHA 30
  
• BICSI Technician or Installer
  
• Manufacturer certifications
  
• Fiber-optic termination and testing experience
  

BenefitsWhy Join VIP Systems?

At VIP Systems, you'll work on some of Florida's most advanced commercial and luxury residential technology projects alongside a team of experienced professionals. We invest in our technicians through ongoing manufacturer training, certification opportunities, and hands-on experience with leading technologies.

We value technical excellence, integrity, teamwork, and exceptional customer service. If you're looking for a long-term career with a growing company that recognizes and rewards skilled technicians, we'd like to hear from you.

Benefits

• Competitive salary based on experience and technical expertise
  
• Company vehicle for qualified service technicians
  
• Company tablet and mobile technology
  
• Paid holidays and paid time off (PTO)
  
• Overtime opportunities
  
• Manufacturer and industry certification training
  
• Career advancement opportunities
  
• Stable, full-time, year-round employment
  
• Professional, safety-focused, and supportive work environment
  

How to Apply

Please apply only if you have professional experience installing, servicing, or troubleshooting commercial low-voltage systems.

Submit your resume along with a brief summary of your experience with access control, video surveillance, networking, structured cabling, audio-visual systems, and any manufacturer certifications or platforms you have worked with.

Join VIP Systems and help deliver innovative technology solutions while building a rewarding career in one of the industry's fastest-growing sectors.