Medical Collections Specialist

Established in 1987, Pacific Medical, Inc. is a distributor of durable medical equipment; specializing in orthopedic rehabilitation, arthroscopic surgery, sports medicine, prosthetics, and orthotics. With the heart of the company dedicated to helping and serving others, we provide our services directly to the patient, medical networks, physician clinics, and offices. We are dedicated to the advancement of patient care through excellent service and product technology. We have an immediate non‑remote opportunity to join our growing company. We are currently seeking 2 full‑time (M‑F 8:00 am‑5:00 pm) Patient Collections Specialist for our Tracy, CA office. These individuals will be responsible for the following: Job Responsibilities Contact patients/guarantors to secure payment for services provided based on an aging report with balances. Contact patients when credit card payments are declined. Follow up with refund requests. Document all calls and actions taken in the appropriate systems. Sets next work date if follow‑up is needed. Confirm/updates patient/guarantor insurance and patient demographics information. Makes appropriate changes and submits/resubmits claims as indicated. Establish a payment arrangement with the patient/guarantor and follow‑up on all payment arrangement plans implemented. Document all patient complaints/disputes and forward them to the appropriate person for follow‑up. Perform other duties as needed. Qualifications and Skills Excellent interpersonal communication and customer service skills, able to work both independently and as part of a team. Excellent organizational skills. Strong attention to detail and follow‑through skills. Education and Experience Required: High School graduate or equivalent. Must type 25‑45 words per minute. Compensation Hourly Rate Pay Range: $17.00 to $19.00 per hour. Annual Range: $35,360 to $39,520. Note: Abundance of overtime available. Bonus Opportunity Team Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year). Profit Bonus: $0 to $500 per month (increases hourly rate up to $2.88 per hour or up to $6,000 per year). Total Compensation Opportunity Examples Annual Base Pay: $41,735.00 (Estimate incl. 5 hrs O/T per week, Low‑range Team and Profit Bonus after 3 months) Annual Mid‑Range Pay: $54,315.00 (Estimate incl. 5 hrs O/T per week, Mid‑range Team and Profit Bonus) Annual Top Pay: $57,895.00 (Estimate incl. 5 hrs O/T per week, Max Team and Profit bonus) Benefits All Full‑Time positions offer the following: Medical, Dental, Vision, ER paid Life for Employee, Voluntary benefits, Medical FSA, Dependent FSA, HSA, 401k, and Financial Wellness planning. Additional Benefits for Full‑Time Employees: 3 to 4 weeks of Paid Time Off. 10 paid holidays per year. Vacation Benefit: accrual up to a max of 40 hours in the first 23 months, up to 80 hours with rollover at 24 months. Sick Benefit: accrual up to a max of 80 hours annually with a max usage of 48 hours annually with rollover balance. #J-18808-Ljbffr