Merchandise Associate

Position Merchandise Associate – Seasonal, Part‑Time at PNC Field (Scranton/Wilkes‑Barre RailRiders). Reports to Operations Manager. Role Summary Serve as a key member of the game‑day team, delivering fast, friendly, and accurate point‑of‑sale service for fans purchasing merchandise during RailRiders events. Essential Duties and Responsibilities Greet customers in a friendly, energetic, and professional manner. Process high‑volume transactions quickly and accurately using POS systems. Present merchandise to increase sales with add‑on items. Issue receipts, refunds, exchanges, or credits as needed. Keep current on promotions and sales in store. Provide guests with information about merchandise, promotions, or venue policies. Maintain cleanliness and organization of cashier stations and surrounding areas. Handle guest concerns or complaints promptly and professionally. Assist with restocking, hanging, tagging, and general store upkeep. Support store lead and management with daily operational tasks. Ensure compliance with stadium policies and guest safety regulations. Work properly with team members and supervisors. Follow company policies and procedures regarding sales, returns, and security. Qualifications Energy and enthusiasm to perform each essential duty. Ability to perform each essential function with reasonable accommodation for disabilities. Previous customer service or guest services experience preferred. Experience in live entertainment, sports, or hospitality settings is an asset. Retail experience preferred. Proficiency with computers and tablets; ability to learn new systems quickly. Bilingual skills (Spanish/English) are a plus but not required. Strong customer‑service orientation, excellent verbal and interpersonal communication skills. Ability to remain calm and adaptable in fast‑paced, dynamic, or stressful situations. Strong attention to detail and anticipation of guest needs. Ability to work independently and exercise sound judgment. Flexibility to adjust to last‑minute changes and operational needs. Strong teamwork and collaboration skills. Working Conditions On site at PNC Field. Physical demands include standing for long periods, lifting up to 25 lbs, and working nights, weekends, holidays, and special events. Must work efficiently under pressure and meet time‑sensitive demands. Legends Global is an Equal Opportunity/Affirmative Action employer. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. VEVRAA Federal Contractor. #J-18808-Ljbffr