Return Mail Clerk

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience.

Time Type:
Full time

This is an in-office position.

Department:
1120 Quality Control

Job Summary:
The Return Mail clerk is responsible for logging the items that have come back to the Bank as return mail. Once logged the clerk will conduct maintenance on the account to suppress any future statements from printing to the bad address.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Create reports and logs in excel for returned items
• Assist with on the job training/cross training of employees
• Identify and escalate high priority or out of ordinary situations/requests and handle them accordingly
• Assist with other audits as assigned during the day
• Assist with phone calls when needed
• Ability to create recap reports for manager

SKILLS

• Ability to work under pressure and meet deadlines as assigned
• Ability to utilize multiple computer applications/ programs efficiently
• Able to communicate with Supervisor when issues arise
• Enjoy working with details
• Self-sufficient and organized - manual process

EDUCATION & KNOWLEDGE

• High School Diploma or GED equivalent
• Computer literate and have some working knowledge of Microsoft Office
• Effective English verbal and written communication skills, Bilingual Spanish is a plus
• At least 1 year of customer service working experience