Member Associate

Join the Pack!

Scenthound is a new concept in dog care. We keep dogs clean and healthy by providing routine care and basic grooming services with a focus on wellness. Sound awesome? Let's talk!

Benefits:

• Free services for your dog
• Bonus based on performance
• Energetic, fun-loving work environment
• Free food & snacks
• Opportunity for advancement

Perks and Benefits:

• Competitive hourly base pay + tips ranges from $15 to $18+ per hour based on experience level
• Merit-based pay increases
• Complimentary service membership for your pup!
• Commission for new memberships

Who We Are:

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog's overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culturally driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs. If you share our values, we'd love to hear from you!

North Star:

We remove barriers so that people can love and connect with their dogs every day.

Values:

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position:

The Member Associate is a vital position at Scenthound requiring exceptional customer service, sales and organizational skills. Also includes cross-training in other positions within the dog wellness business.

This position requires:

• A passion for dogs and dog health & wellness
• Some experience working with dogs
• Customer service experience (retail, restaurant, gym)
• Sales experience and confidence (membership sales are highly valued!)
• Strength to lift up to 70 pounds; stamina to stand for long periods of time
• Reliable transportation
• Willingness to work in a smoke-free environment
• Experience Preferred

Who We Are Looking For:

We are searching for a confident multi-tasker who leads with integrity, honesty, and compassion. Is a problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can assist in the day-to-day operations of the Scenter with an emphasis on critical KPIs: Average Ticket Value, Rebook Ratio, New Memberships, etc.

Tasks:

• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Drive membership sales through health and wellness education
• Prioritize the safety of dogs and team members at all times
• Uphold quality standards through hands-on participation and training
• Adhere to Scenthound sanitary and cleaning practices keep the reception area clean and presentable
• Perform other tasks and duties as assigned by the Scenter Manager
• Identify when/ where help is needed and provide assistance to keep Scenter on schedule
• Assist in the creation of an environment conducive to teamwork, open communication, and Scenthound values
• Adhere to Scenthound sanitary and cleaning practices
• Cross-Train in other positions such as dog care and bathing

Skills and Abilities:

• Effective communication with team members and dog parents (in person and on the phone)
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Problem-solving - Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management ability to make an efficient schedule
• Computer/ technology proficiency
• Confidence in selling services and products
• Accountability; hold oneself and others to Scenthound standards

Compensation: $15.00 - $18.00 per hour