Medical Assistant, Primary Care

Site: Mass General Brigham Medical Group Northern Massachusetts, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries. Job Summary We are seeking a Medical Assistant to directly support a Nurse Practitioner providing primary care services to an adult Medicaid population with complex medical needs. This Medical Assistant will be primarily based at our Salem location (331 Highland Ave, Salem, MA 01970), Monday through Friday, with occasional coverage at the Saugus location (1069 Broadway, Saugus, MA 01906) to support staffing needs. Candidates should be aware that there is a possibility that supporting the Nurse Practitioner during home visits throughout the North Shore region may be required in the future. The Medical Assistant will support a blend of clinical, administrative, and care coordination responsibilities. In addition to standard Medical Assistant duties such as rooming patients, assisting with direct patient care, and supporting face-to-face visits, this role will involve significant patient outreach. Responsibilities may include contacting patients with appointment reminders, assisting with scheduling diagnostic testing, managing in-basket tasks, supporting care coordination activities, and providing cross-coverage for other providers and office staff as needed. We are seeking a collaborative, team-oriented Medical Assistant who is comfortable managing multiple responsibilities in a fast-paced primary care environment. The ideal candidate will have at least three years of Medical Assistant experience and be comfortable working with complex patient populations while providing high-quality, patient-centered support. Summary The role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care. Does this position require Patient Care? Yes Essential Functions Assists junior Medical Assistants with day-to-day questions and responsibilities and helps facilitate their learning by participating in onboarding training. Show patients to examination rooms, prepare necessary equipment for healthcare providers, and interview patients to obtain medical information, measure their vital signs, weight, and height, and record information in the patient's medical record. Explain treatment procedures, medications, diets, and physician instructions to patients, ordering and organizing educational materials to reinforce patient education. Perform general office duties, such as answering phones, taking dictation, and completing insurance forms, while acting as a liaison with other departments and advocating for patients with a positive customer service approach. Collect blood, tissue, or other laboratory specimens, log them, and prepare them for testing; perform phlebotomy if competence is demonstrated. Maintains inventory of immunizations and check expiration dates. Provides immunizations (as applicable) which requires certification or 3 years of experience administering a vaccine and supervision of a provider. Responsible for improving appropriate departmental quality initiatives, such as two patient identifiers and hand hygiene. Qualifications Education High School Diploma or Equivalent required Associate's Degree Medical Assisting preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Basic Life Support [BLS Certification] preferred Certified Medical Assistant [National Certification] preferred Experience Direct MA experience or medical field work 1-2 years required Additional Job Details (if applicable) Strongly Preferred: Medical Assistant Course or diploma program or a minimum of 1 year professional experience National MA Certification via AAMA, AMT, NHA, or NCCT Epic experience Ambulatory/Outpatient experience Primary Care experience Remote Type Onsite Work Location 331 Highland Avenue Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $22.75 - $24.94/Hourly Grade 3 In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. EEO Statement 3300 Mass General Brigham Medical Group Northern Massachusetts, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected under Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at . Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. #J-18808-Ljbffr Mass General Brigham Medical Group Northern Mass